Operations Team Leader

About the Role:

To ensure a smooth and efficient operation in the Operations department in relation to the company core process; thus directly impacting the opening of the leisure facility, delivering the experience and closing the leisure facility. 

This position oversees the day to day operation within a designated area of the Operations department including but not limited to: ride allocations, emergency evacuation, training and assessing and downtime attendance. The Team Leader also ensures their team is fully trained in the positions they are allocated to and deals with any abnormal daily occurrence within the Operations department.

The Team Leader must communicate efficiently with their line manager to ensure that any issues and all communication is effectively passed up the management chain.

Within the Rides and Attractions area, Amphitheaters, this position oversees efficiency, colleagues, and guests while also ensuring that the department runs smoothly in accordance with park policies and procedures. Ensuring continual improvement and the initiatives are delivered

Job Scope:

• Manages a team of front line colleagues to include their on the job training, daily attendance, grooming, coaching, appraisals and personal development plans.

• To perform performance appraisals, coaching, feedback and disciplinary sessions where necessary to review and improve colleague performance as per company policy.

• Schedule, break and if required rotate colleagues fairly in order to ensure position coverage, increased productivity as well as maintaining colleagues well-being.

• Task train colleagues in the safe operation of equipment and to follow departmental policies and procedures.

• Coach and discipline colleagues in a fair and consistent manner in order to motivate and improve performance.

• Conduct colleague performance appraisals for direct reports in a timely, fair and constructive manner in order to promote their personal and career growth.

• Assign and delegate tasks as required and follow-up.

• Ensure that all safety rules and procedures are being adhered to at all times.

• Ensure that policies, procedures and performance standards that are in place in the department are being adhered to.

• Ensure a clean and safe operating environment and raise any defects to the relevant department or their Line Manager effectively.

• Conduct daily briefings to front line colleagues.

• Ensure all departmental checklists (i.e. ride opening and closing checklists are being consistently completed, any required follow-up action is initiated and forms / records are being filed appropriately)

• Deal with any internal customer requests and issues that are beyond the scope of their front line colleagues

• To observe ride efficiency and throughputs within their designated area of the operations department to ensure that all rides and attractions are operating efficiently and achieving reasonable throughput targets.

• Any other related duties as assigned by their line manager or other members of higher management in the Operations department.

Essential:

• Higher secondary or equivalent

• Must be customer focused

• Good supervisory and communication skills

• Good time management and organizational skills

• Good spoken and written English skills

Desirable:

• Diploma or Degree in leisure / hospitality management

• Working at Height (OSHAD compliant) qualification

• Minimum of 1 year as a front line colleague in the entertainment / leisure industry, specifically Operations

• Proficiency in Microsoft Office programs (i.e. Word, PowerPoint and Excel)