Operations Systems Specialist

Job Description

Administer departure control system solutions and manage system-related projects for Etihad operations and hosted third-party ground handling carriers including key alliance partners. Action all system settings, parameters and outputs for accuracy, safety, and regulatory compliance, ensuring all operating limitations are met and aligned with business needs.

Accountabilities

• Perform activities and project tasks to execute company and departmental initiatives.
• Action seat map changes including setup, testing, and production deployment.
• Implement IATCI (through check-in) for Etihad and partner operations.
• Deploy Amadeus system enhancements ensuring full testing and business alignment.
• Implement messaging and communication updates (teletype, email) for operational efficiency.
• Test and escalate system defects as needed.
• Support new airport start-ups with check-in and DCS setup.
• Maintain and improve process documentation and user guides.
• Respond to internal and external functional inquiries.
• Drive continuous improvement in service delivery and satisfaction metrics.
• Identify and report system issues that could affect operations.
  
  

Qualifications

• Minimum 5 years’ operational experience in airline and/or ground handling operations.
• On-the-job DCS training.
• Strong analytical and problem-solving skills.
• Ability to manage system configurations and deployments.
• Minimum high school diploma.
• Subject matter expertise in departure control and/or reservations systems
• Working understanding of system integration with airline operational workflows.
  
  

Additional Information

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com

Recruitment Fraud Alert

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

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