Job Description

    • Position
Operations executive

    • Office / Department
Certification Department

    • Reporting to
Operations Lead UAE and Certification manager

    • Key Working Relationship
    • Certification Manager
    • Operations Executives
    • Lead auditors and auditors.
    • Sales team, technical team.
    • BU Heads, cross functional teams (technical teams and other BUs)
    • Customers / Clients / Project Management Consultants
    • Minimum Required Qualifications

    • Specialty
Planning, scheduling and Operations

    • Education
Bachelor’s degree

    • Training
Client handling and customer service

    • Technical knowledge
    • Knowledge of the Management system.
    • Knowledge of ISO standards and ISO 17021 (preferred).
    • NACE code classification and technical classification of industries.
    • Hands on Finance experience including Invoicing etc.
    • Knowledge on outlook, Office 365 (word, Excel), planning and scheduling software application etc.

    • Experience
    • Minimum 2 years’ experience in planning and scheduling
    • Responsibilities / Authorities / Accountabilities

    Primary Functions

    • Scheduling and Admin activity for Certification.
    • Client coordination and managing key Client and organization.
    • Other task Assigned by the operations team.

    Client Relationship Management

    • Team Player and engage all teams.
    • Serve as primary point of contact for clients.
    • Build and maintain strong long-term relationships with clients and partners.
    • Manage client expectations and provide regular updates.
    • Facilitate client meetings.
    • Address client concerns and resolve issues promptly.
    • Ensure high level of client satisfaction.

    Business Requirements

    • Identify, pursue, and secure existing client relationship.
    • Track, Manage and communicate the plan and schedules

    Self Management

    • Ability to work independently and manage client, management skills for individual and team-based work
    • Excellent time management to ensure timely deliverables.
    • Self-motivated approach for client engagement.
    • Proactive problem-solving and decision-making capabilities

    Customer Focus

    • Deep comprehension of client's technical needs
    • Long-term partnership development

    HSE Requirements

    • Complete the Regular HSE standard training and compliance to HSE requirements.
    • Performance Monitoring

    Continual Development

    • OHSE awareness training, at least one IMS audit observation

    KPI’s

    • Planning, scheduling, Certificate issuance

    Monitored By

    Operations lead and Certification Manager


    Job Details

    Role Level: Executive-Level Work Type: Full-Time
    Country: United Arab Emirates City: Abu Dhabi
    Company Website: http://www.bureauveritas.com Job Function: Operations Management
    Company Industry/
    Sector:
    Environmental Services

    What We Offer


    About the Company

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