Operations Coordinator

About The Role

The coordinator plays a vital role in supporting the company’s daily operations by ensuring effective communication, organization, and coordination across multiple departments. This position serves as a central point of contact between operational teams, helping to streamline workflows, monitor ongoing tasks, and ensure that company standards and operational objectives are consistently achieved. As a Coordinator, you will work closely with the Assistant Operations Manager and various internal departments to facilitate smooth day-to-day operations.

Roles and Responsibilities

The Coordinator will be responsible for supporting the daily operations of the company and ensuring smooth communication between all departments and teams.

The main responsibilities include:

1. Communicating and coordinating with the following teams:- Communication Team- HR Supervisor- Procurement Team- Guest Relations Team- Maintenance Team

2. Preparing and updating the staff roster to ensure proper scheduling and operational coverage.

3. Reporting directly to the Assistant Operations Manager and providing regular updates on daily tasks, pending matters, and operational requirements.

4. Attending the weekly operations meeting and assisting in updating the SOPs and related operational reports.

5. Supervising and following up with the Communication Team on escalated cases to ensure timely and proper resolution.

6. Coordinating with the Procurement Department regarding required items, pending purchases, and operational needs.

7. Identifying opportunities to improve the guest experience and reporting suggestions to management.

8. Tracking lock passwords and ensuring they are properly updated.

9. Maintaining proper documentation for operational tasks, reports, updates, and internal records.

Operations Coordinator – Qualifications (Summary)

1. Bachelor's degree or diploma in Business, Hospitality, Tourism, or a related field.
2. 2–4 years of experience in holiday homes, hospitality, or property management.
3. Knowledge of holiday home operations and UAE regulations is an advantage.
4. Experience with OTA platforms (Airbnb, Booking.com, etc.) and Property Management Systems (PMS).
5. Strong organizational, communication, and customer service skills.
6. Proficient in Microsoft Office, especially Excel.
7. Ability to coordinate housekeeping, maintenance, and guest services.
8. Excellent problem-solving, multitasking, and time management skills.
9. Fluent in English; Arabic and a UAE driving license are preferred.