Operations And Technology Specialist

Key responsibilities

• Helps manage the production tenant together with the rest of the IT team: identities and groups in Entra, license assignment, Teams and SharePoint structures, device and access questions, and the day-to-day administration that keeps the environment healthy.

• Supports colleagues with their daily IT requests, takes ownership of an issue until it is genuinely resolved, and documents the fix so the next person does not have to ask the same question.

• Works with onboarding to create accounts, maintains the onboarding training environment, licenses, group memberships, access rights and equipment for new employees, so that a new colleague can work productively on day one.

• Supports the AI and Operations team in building new agents for internal use — preparing data sources and permissions, configuring and testing agents

• Manages and maintains the demo tenant and builds the demo environments, the training tenant and creates the users, licenses and environments required for customer trainings

• Keeps internal environments aligned with our own security and governance standards — identity, access, data protection and responsible AI practices — and raises risks rather than working around them.

Must have

• Independent and resourceful — takes high ownership of a task end to end, and solves problems individually

• AI-native in daily work — Various AI tools, platforms and Mirosoft Copilot as a core part of the job, not as an optional extra, and create automations, prompts, templates and enhances our processes on a continuous basis

• Organized and comfortable with data — able to analyze data and create insightful reports, keeping bookings, allocations, accounts and records correct

• Service-minded and calm under pressure — treats a colleagues IT problem and a Project Leads resourcing request with the same steady, helpful attitude.

• Strong practical Microsoft 365 skills — confident in the admin centers, Entra ID, licensing, Teams, SharePoint and OneDrive, with enough depth to administer a tenant, to use one.

• Clear communicator in English — able to explain a technical answer to a non-technical colleague, and to write a short, usable instruction.

• Lives our values — Curiosity, Courage and Collaboration visible in everyday behavior, and leading by example regardless of level.

Good to have

• Microsoft certifications such as AB-730, MS-102, SC-300 or AZ-104, or a clear plan to take them.

• Experience with Copilot Studio, Agent Builder or other low-code agent building.

• Experience of resourcing, scheduling or PMO work in a consulting or professional services environment.

• Arabic is an advantage.