Officer - Service Centre
Talentmate
United Arab Emirates
26th April 2024
2404-1-7486
Job Description
The Officer - Service Centre is responsible for providing excellent customer service and support to internal and external stakeholders. They handle inquiries, resolve issues, and ensure a smooth operation of the service centre. This role requires strong communication and problem-solving skills, as well as the ability to multitask in a fast-paced environment.
Responsibilities
- Respond to customer inquiries and resolve issues via phone, email, or chat in a timely and professional manner.
- Provide assistance and guidance to customers regarding products, services, and policies.
- Maintain accurate and up-to-date customer records in the database.
- Collaborate with cross-functional teams to escalate and resolve complex customer issues.
- Identify opportunities for process improvements to enhance the overall customer experience.
- Follow up with customers to ensure their concerns are addressed and resolved to their satisfaction.
- Stay updated with product knowledge and industry trends to provide accurate information to customers.
- Meet or exceed customer service satisfaction goals as outlined by the company.
Requirements
- High school diploma or equivalent; bachelor's degree preferred.
- Proven experience in a customer service or call center environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Ability to multitask and work well under pressure.
Job Details
| Role Function: | N/A | Work Type: | Full-Time |
|---|---|---|---|
| Role Level: | Mid-Level | Country: | United Arab Emirates |
| City: | Abu Dhabi | Number of Vacancies: | 1 |
| Job Category: | Administrative & Clerical | Company Website: | https://www.talentmate.com/ |
| Skills & Expertise |
Good Communication Skill
Attention to detail
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What We Offer
- Health Insurance
- Visa
- Paid Annual Leaves
- Maternity and Paternity Leaves
About the Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
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