Officer - Marina Operations Support

Job Description

Coordinate and oversee the safe, secure, and environmentally-sound operations and maintenance of the assigned marinas. Implementation of the best Practices, Processes, Procedures in marina operations.

Responsibilities

Core Responsibilities:

• Provides supervision of the Marina Management
• Preparation of budget estimates, progress and cost tracking reports
• Permits and license requirements; Contractor selection for maintenance and running of the facility.
• Implements quality control programs using LEAN methodology to standardize and optimize facility performance in line with the Global Marina Management strategy.
• Coordinate directly or through subordinates, ensures supervision of the marina management services including marina operating systems, maintenance processes, repair and improvement, custodial services and security operations.
• Coordinates maintenance activities within the various functions and departments to obtain optimum production and utilization of personnel and equipment.
• Recommends operating methods and equipment to reduce the marina management costs through new sources, substitutions, improved systems or methods, service quality and safety.
• Preparation of contract scope/specifications.
• Administers the facility service agreements for maintenance.
• Ensure consistent implementation of standards for clean and tidy facilities and supports operations through Site-Base auditing.
• People Management Responsibilites:
• Conduct regular performance evaluations for team members, providing constructive feedback and setting goals for professional growth.
• Foster a strong sense of collaboration and teamwork among team members to maximize their collective potential.
• Ensure a balanced workload distribution among team members, preventing burnout and promoting productivity.
• Coordinate with the government entities.
• Coordinate with the strategy partners.
• Following up with projects in al Dhafra region.
• Resolve all the complaints.
• Provide a better strategy to finalize the challenges.
• Assist in the development and implementation of marketing strategies to attract new tenants.
• Ensure of customer satisfaction.
• follow up on contract renewals.
• Maintain regular communication with tenants to ensure their needs are met.
• Organize tenant appreciation events and community-building activities at the marina.
• Track lease expiration dates and manage the renewal process to ensure tenant retention.
• Maintain accurate leasing records, including lease agreements, occupancy reports, and customer correspondence.
• Assist in managing marina software systems for booking, billing, and leasing.
• Provide regular reports on occupancy levels, leasing activities, and marketing efforts to the Marina Manager.
• Ensure that tenants comply with marina rules and regulations.
• Work closely with the marina operations team to ensure the safety and cleanliness of the facility.