Officer Freezone Services

Role Summary:

Support the delivery of Freezone services by processing client requests, coordinating with relevant authorities, and maintaining accurate records to ensure smooth and compliant operations within the Freezone.

Key Job Responsibilities:

• Process visa-related applications including new visas, renewals, cancellations, and stamping.
• Coordinate with the PRO and immigration office for visa processing and follow up on assigned requests.
• Support the processing of residence permits, entry permits, and exit permits in coordination with relevant authorities.
• Assist tenants and employees with E‑channel activation and renewal through the ADAC gateway.
• Support in issuing establishment cards (new and renewal) for clients.
• Process requests for NOCs, employment certificates, and other service letters.
• Provide basic support in addressing client queries and routing complex cases to Senior Officers or the Manager.
• Assist in collecting customer feedback related to visa processing and updating the online gateway for improved service experience.
• Support in maintaining good working relationships with government representatives and service providers.
• Assist in client issue resolution by coordinating with internal teams as needed.
• Maintain accurate records of transactions, applications, and client interactions related to visa processing.
• Support the maintenance of CRM data for departmental use.
• Follow the department’s policies, procedures, and service standards.
• Support audit activities by providing required documentation.
• Assist in preparing basic reports as requested by the line manager.
• Highlight any service delays or process issues encountered during daily tasks.
• Participate in learning and development activities as guided by the line manager.
• Seek opportunities to improve knowledge of Freezone operations and client services.
• Maintain a safe and organized workspace.
• Report any hazards or unsafe conditions in the office environment.
• Follow safety guidelines and encourage peers to maintain a safe work environment.
• Any other responsibilities as assigned by Line Manager to fulfill Divisional Objectives

Required Experience & Education:

• 1-2 years of experience in similar role.
• Bachelors in business administration or equivalent

At Abu Dhabi Airports, we are shaping the future of aviation in the region. Join a team where your expertise can make a real impact in ensuring world-class operational safety and efficiency. Apply today and join our team!