Officer Customer Service

Meet and Greet Islamic Customers, Provide extensive customer services to customers in a professional and customer centric approach. Support the Branch Assistant Manager/Branch Manager in Day to Day operations whilst processing error free transactions in a timely manner.

Generic Accountability

• Provide assistance in supporting the Branch Manager / Assistant Manager on implementing change initiatives.
• Ensure processing error free transactions in a timely manner.
• Encourage the customer to use the digital platforms improve the service efficiency/experience and educate the customer how to use the APP
• Receive and process the customer requests within the predefined timelines.
• Generate leads/referrals from walk-in customers .
• Respond to all customer and operations related queries that are routing through other channels without fail within the predefined time lines.
• Processing error free transactions in timely manner such as file quality, follow up,etc
• Up to date product knowledge and processes with respect to NHL.
• Customer needs to be served within the predefined average service time frame 20min
• Job Specific Accountabilities
• Agree on assigned targets with the Branch manager / Assistant Manager.
• Engage with the customers who are waiting for their turn and treat the customers in professional manner
• Ensure proper record control maintenance for customer related documents, signed agreements and etc. as per FAB guidelines and defined SOP’s.
  
  

• Bachelor’s degree in Accounting or related discipline.