Officer - Business Support

Job Description

Provide business support service for smooth business continuity in a cost effective manner and with the specified policies, procedures and process with the aim and objective to achieve highest possible standards.

Strategic

RESPONSIBILITIES

• To ensure formal and measurable service level matrix, performance targets for business units with compliance to service level agreements (SLAs).
• To ensure cost optimization in the task assigned with maximize cost saving and avoid complicated situations/legal complications.
• To ensure highest level of customer satisfaction by ensuring consistency, team work, engagement and feed back.
• To ensure the smooth and adequate flow of information within team members and external sources to facilitate other business operations.
  
  

• Close work with business units, legal, operations and relevant authorities to fulfill the requirements.
• Liaison with Water and Electricity authority, CNIA, GHQ, Telecommunication companies, Department of Economic Development, Chamber of Commerce, etc.,.
• Process new & renewal of security passes for persons & vehicles for both CNIA & GHQ.
• Follow up vehicle registrations renewal and obtain NOC from concerned authorities.
• Manage company license renewals and obtain NOC from concerned authorities.
• Coordinate employees related cases with police dept and other government authorities.
• Liaise with legal department and deals with legal cases and follow-up the progress.
• Manage all responsibilities pertaining to rent committee (Tariff committee).
• Coordinate labor accommodations tenancy contract and MOL accommodation system update; Obtain NOC from concerned authorities.
• Office management in line with the Workplace policies and code of conduct.
• Supports to clear all issues related with new land acquisition by organization.
• Registration of companies with government (Tendering Purposes).
• Follow-up on building permits and other permits.
• Requires participation in seminars and government activities.
• Ensure the business is in line with government regulations.
• All other tasks assigned by the management.
  
  

• N/A.
  
  

• Ensure support service process compliance and value add in business performance.
• Streamline existing Support Services processes by identifying uses of systems & applications to improve value added business performance & output.
• Contribute in developing in department processes and standards in areas of responsibility and customer service.
• Contribute in cost saving initiatives, risk assessment methodology with evaluating current practices / flow processes to conclude quick wins.
• Liaise and collaborate with internal and external role players on development plans.
• Device ways of tracking improvements in the business from business support services perspective.
• Implementing new Technical systems and technological solutions which can help improve the efficiency of the business, in coordination with Business Partner.
• Keep abreast with all organizational changes and business developments.
  
  

• PREFFERED :
• MINIMUM : Diploma or Degree in a related discipline.
  
  

• Result oriented, self motivated and positive attitude.
• Strong social skills and a presence, enabling to interact with officials effectively.
• Effective Communication Skills; Proficient in Arabic and English.
• Computer knowledge; Must hold a valid UAE driving license.
  
  

• PREFERRED :
• MINIMUM : Minimum of 5 - 7 Years experience in relevant position.