Move Coordinator - Japanese Nationality

Job Description

GAC Abu Dhabi is looking for candidates for the role of Move Coordinator – Japanese Nationality to be based in Abu Dhabi. Could it be you?

Job Responsibilities

• Preparation of Destination Rates:
  
  

Compile and prepare destination rates for overseas agents to ensure competitive and accurate pricing.

• MATT Moving Systems Management:
  
  

Oversee and monitor the Moving Systems management specific to the office, ensuring smooth operational flow

• Import File Coordination:
  
  

Manage and control all import files, ensuring they are processed efficiently and accurately.

• Timely Invoicing:
  
  

Ensure all import files are invoiced in full and on time.

• Support Export Quotes:
  
  

Assist Move Consultants in preparing accurate and competitive export quotes.

• Customer Service Coordination:
  
  

Work closely with the Customer Service Supervisor to ensure seamless service delivery and customer satisfaction.

• Office Administration:
  
  

Perform general office administrative tasks to support daily operations.

• Quality Assurance:
  
  

Conduct site visits to ensure adherence to quality standards and GAC protocols.

• Reporting:
  
  

Generate monthly reports on quality and site visit observations. Prepare an end-of-year report summarizing all quality-related aspects.

• Claims Management:
  
  

Handle and manage all damage and missing claims, acting as the primary contact with insurance brokers. Ensure timely resolution of all claims.

• Quotation Conversion Monitoring:
  
  

Review and monitor the quotation conversion ratio and implement strategies to increase the conversion of confirmed jobs.

Job Requirements

• Graduate or postgraduate of Business Administration or equivalent
• Japanese Nationality is mandatory
• 0-2 years’ similar industry experience with customer service in logistics, moving services, or a related field
• Sales & Customer service skills are preferrable
• High level of commitment and drive; outgoing and pleasant personality
• Strong organisational and time-management skills
• Excellent English communication and customer service abilities
• Proficient with MS Office applications and able to learn new software quickly
• Attention to detail and a commitment to maintaining high standards
• Ability to work independently and as part of a team

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