Motor Claims Officer (225-620)

A Motor Claims Officer plays a pivotal role in the insurance industry, handling and processing claims related to motor vehicle insurance policies. This individual is responsible for managing the complete life cycle of a claim, from initial reporting through to settlement. They act as a liaison between claimants, insurance adjusters, and other stakeholders to ensure that claims are processed efficiently and fairly. A Motor Claims Officer exercises their expert knowledge to evaluate claims, detect fraud, and ensure compliance with legal and company policy frameworks. Their work is essential in preserving the integrity and financial health of the insurance company while providing exceptional customer service to clients. This role requires meticulous attention to detail, excellent communication skills, and the ability to work under pressure and tight deadlines.

Responsibilities

• Review and process motor insurance claims from initiation to settlement.
• Analyze claim information to determine coverage and liability under policy terms.
• Coordinate with claimants and adjusters to gather necessary documentation for claims.
• Negotiate settlement amounts with claimants based on assessment and policy guidelines.
• Ensure timely resolution of claims by adhering to prescribed timelines and procedures.
• Identify potential fraudulent claims through thorough investigation and analysis.
• Respond to inquiries and provide clear communication to claimants and other stakeholders.
• Maintain detailed and accurate records of all claims and related activities.
• Prepare reports and updates on claims status for management review.
• Collaborate with legal teams to address complex claims requiring legal intervention.
• Stay updated on industry trends and regulatory changes impacting motor insurance claims.
• Participate in training and development programs to enhance professional skills and knowledge.

Requirements

• Bachelor’s degree in business, finance, or a related field is preferred.
• Minimum of two years of experience in motor insurance claims or a similar role.
• Strong understanding of insurance policies, terms, and conditions relevant to motor claims.
• Excellent analytical and negotiation skills for assessing and settling claims appropriately.
• Outstanding communication skills, both verbal and written, for interacting with stakeholders.
• Ability to multitask and manage several claims simultaneously under tight deadlines.
• Proficiency in using computer software and claims management systems effectively.
• Detail-oriented with excellent organizational skills to maintain comprehensive claim documentation.