Mobile Application Support 17N25

As a Mobile Application Support professional, you will play a vital role in ensuring seamless operation and functionality of mobile applications within our organization. Your primary responsibility will be to assist end users with any issues they encounter on mobile platforms, troubleshooting problems, and providing solutions efficiently. You will collaborate with development teams to understand application intricacies and help in resolving technical challenges. Given the dynamic nature of mobile applications, staying updated with the latest trends and updates is critical. Your expertise will ensure users enjoy a smooth and uninterrupted experience, contributing to customer satisfaction and loyalty. Excellent communication and problem-solving skills are essential for success in this role.

Responsibilities

• Provide timely and effective technical support for mobile application users.
• Troubleshoot and resolve application issues on various mobile platforms.
• Collaborate with the development team to identify and fix bugs promptly.
• Monitor application performance and address potential issues proactively.
• Develop and maintain documentation for support processes and solutions.
• Conduct training sessions for end users to optimize application usage.
• Stay informed about new mobile application updates and releases.
• Identify recurring issues and propose long-term solutions to prevent them.
• Assist in the testing of new features and updates before release.
• Communicate with end users to understand their needs and improve service.
• Participate in regular meetings with the IT team to discuss challenges and solutions.
• Generate reports on support activities and application performance metrics.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in technical support, specifically for mobile applications.
• Strong understanding of Android and iOS operating systems and frameworks.
• Excellent problem-solving skills and attention to detail are a must.
• Good communication skills to explain technical concepts to non-technical users.
• Experience with troubleshooting tools and diagnostic techniques for mobile apps.
• Ability to work independently and manage multiple tasks and priorities efficiently.