Membership Manager

Overview

About The First Group Hospitality 

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. 

For more information, visit tfghospitality.com 

Job Description

The Royal Stables Private Members Club in Abu Dhabi is seeking a Membership Manager to grow our membership community and deliver an exceptional member experience.

• Manage and grow the Royal Stables Abu Dhabi membership community.
• Develop and implement membership acquisition, retention, and engagement strategies.
• Build strong relationships with members, prospects, partners, and VIP clients.
• Oversee the complete member journey, from onboarding and renewals to ongoing engagement.
• Coordinate exclusive events, activities, and experiences that enhance member satisfaction.
• Maintain accurate membership records, reports, communications, and performance data.
• Collaborate with operations, equestrian, hospitality, and marketing teams to deliver a premium member experience.
• Handle member enquiries, feedback, concerns, and service recovery professionally.
• Track membership revenue, targets, renewals, and growth opportunities.
• Represent the Royal Stables brand with professionalism, warmth, and discretion.
• Identify new membership opportunities through market research, networking, referrals, partnerships, and targeted outreach.
• Create personalised communication plans to keep members informed, engaged, and connected with the Royal Stables community.
• Develop and manage membership benefits, privileges, packages, and loyalty initiatives.
• Monitor member satisfaction through surveys, feedback sessions, reviews, and regular relationship check-ins.
• Prepare regular membership performance reports, including acquisition, retention, engagement, revenue, and renewal metrics.
• Support the development of annual membership budgets, forecasts, targets, and business plans.
• Work closely with the finance team to ensure accurate billing, payment collection, renewals, and account reconciliation.
• Maintain a high standard of confidentiality when handling member information and personal data.
• Ensure all membership communications reflect the Royal Stables’ luxury positioning, brand standards, and tone of voice.
• Develop welcome materials, membership guides, newsletters, invitations, and other member-facing communications.
• Coordinate with internal teams to ensure members receive seamless access to facilities, services, programmes, and experiences.
• Support the delivery of member-only equestrian, social, wellness, hospitality, and networking activities.
• Build relationships with relevant luxury brands, corporate organisations, community groups, and strategic partners.
• Monitor competitor offerings and industry trends to recommend improvements to the membership proposition.
• Resolve membership-related issues promptly while protecting the reputation and service standards of the Royal Stables.
• Train and support front-of-house and customer-facing colleagues on membership procedures and service expectations.
• Ensure membership policies, terms, benefits, and operational procedures are clearly communicated and consistently applied.
• Contribute to the continuous improvement of membership systems, processes, reporting, and customer experience.
• Attend networking events, exhibitions, community gatherings, and promotional activities to represent the Royal Stables.
• Support marketing campaigns, promotional initiatives, and sales activities designed to increase membership awareness and conversion.
• Maintain a visible, approachable, and professional presence across the Royal Stables’ facilities and member events.
• Perform other membership, relationship management, and business development duties as required.

Desired Skill & Expertise

• 3+ years of experience in membership management, customer relationship management, hospitality, luxury retail, private clubs, or a similar role.
• Proven experience in member acquisition, retention, renewals, and relationship building.
• Excellent communication, interpersonal, and presentation skills.
• Strong customer service and complaint-resolution abilities.
• Experience managing VIP, high-net-worth, or corporate clients is highly desirable.
• Strong organisational and time-management skills, with excellent attention to detail.
• Commercially minded, with the ability to meet membership and revenue targets.
• Proficiency in CRM systems, membership platforms, Microsoft Office, and reporting tools.
• Experience planning and coordinating events and member engagement activities.
• Professional, polished, discreet, and confident in representing a luxury equestrian destination.
• Ability to work independently and collaboratively in a fast-paced environment.
• Knowledge of the UAE market and local cultural expectations is an advantage.
• Fluency in English is required; Arabic is highly desirable.