Marine Field Service Technician

Job Description

Job Summary:

A customer-focused individual contributor who demonstrates proficiency in completing complex diagnostics, repairs, overhauls, and rebuilds on multiple engine products at the companys site with minimal supervision. They may provide some technical guidance to less experienced technicians.

Education, Licenses, Certifications

Apprentice Trained Engine Technician (Preferred)

Vocational diploma from relevant technical institution

Locally valid driving permits

This position may require licensing for compliance with export controls or sanctions regulations

Experience

Significant field service work experience

Expert level knowledge of and/or experience with engine products

Customer service experience

Mandatory competencies Marine application

• Minimum 8-10-year experience in Marine segment working without supervision in a Cummins dealers or well-known marine companies.
• Must obtain training certificates from Cummins distributors / dealers.
• Experts in inframe overhaul , Top end overhaul and other Cummins recommended services on ( QSK60 MCRS, QSK60 HPI , Kta 50 M, KTA 38 M , Kta 19 M and all DM generators without supervision.
• Expert to manage job scope and expert to lead the team.
• Expert to operate Marine specs control panel ( Auto Maskin DCUs and mercury controls ) to operate the marine Engine sand Gensets for startup , troubleshooting.
• Expert to use Cummins electronic ( Insite & In power ) , Measuring instrument ( Inside bore gauge and Micrometer)and mechanical special tools.
• Skilled to create technical , job completions and diagnosis analysis reports,
• Aware of UAE weather conditions ,vessels engine rooms conditions , layouts , sea water cooling system , fuel system and exhaust installation.
• Skilled to read and understanding electrical drawings and familiar with electrical components.
• Can travel to onshore , offshore & oil & gas customers site without hesitation..
  
  

Key Responsibilities:

Projects a positive company image by interacting with fellow employees, customers, and management in a cooperative, supportive, and courteous manner; displays an attitude of professionalism.

Anticipates and ensures prompt and efficient attention to customer needs; escalates key customer or market information to supervisor.

Applies documented Standard Repair Times (SRTs) and follows applicable processes, procedures, and policies to diagnose and complete complex repairs, including identifying and preparing required parts, tools, and support equipment to maintain uptime and diagnose downtime failure across multiple products and/or market segments at the customer site.

Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.

Completes required documentation, such as service worksheets, timesheets, warranty claims, and quality documents, via handwritten forms or business system input screens.

Identifies additional sales and service opportunities with customers and escalates to Supervisor.

Completes training in line with skill and business requirements.

Maintains service vehicle and tools for cleanliness and proper operation.

Partners with supervisor and applicable stakeholders to review repair plans, parts lists, etc., required for major repair jobs.

Engages with relevant stakeholders to communicate additional parts originally not included in the estimated job plan required to continue the troubleshooting process.

Makes informed decisions beyond standard published processes when applicable to solve problems in one or multiple market segments.

Performs final engine/component inspection or run test.

Identifies technical upgrade or component update reports and ensures the key information delivery to the customers.

Independently provides training or introduction on product promotion to meet the field customers needs.

Escalates unresolved issues to product specialists or supervisor.

Understands and uses service repair manuals to support/assist with daily tasks.

Ensures adherence to all relevant Health, Safety & Environmental and Quality training policies, procedures, and legislation and reports any issues/incidents to site management and to their supervisor.

May spend some time providing technical guidance to less experienced technicians and provide work direction.

Competencies

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Manages conflict - Handling conflict situations effectively, with a minimum of noise.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.

Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.

Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.

Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

Ensures accountability - Holding self and others accountable to meet commitments.

Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

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