Manager - Training And Change Enablement Services

Overview

Inception is leading a transformative initiative to deploy a global AI technology across Abu Dhabi’s key sectors, including Government, Education, and Enterprises.

As Manager – Training & Change Enablement Services, you will define and scale Inception’s service offerings that drive adoption of AI solutions. This is mainly a service-building and orchestration role: you will set strategy, shape a scalable portfolio, establish delivery standards, and build/lead an ecosystem of partners and vendors to deliver training and change management services. You will also co-deliver new or strategic services alongside partners (e.g., pilots, executive enablement), ensuring quality and measurable impact.

About Inception

Inception, a G42 company, is the region’s leading innovator of AI-powered domain-specific as well as industry-agnostic products, built on a rich heritage of research and development. Within the G42 ecosystem, Inception functions as the core intelligence layer – transforming data and compute infrastructure into real-world, applied AI solutions. Beyond its commercial endeavours, Inception is committed to creating positive societal impact. For more information, please visit www.inceptionai.ai

Responsibilities

• Service Portfolio Strategy & Roadmap (Training + Change)
• Define the training and change enablement service portfolio (e.g., adoption strategy, role-based learning journeys, champions programs, comms toolkits, train-the-trainer, onboarding, governance and measurement).
• Develop a multi-sector enablement strategy aligned to program goals across government, education, and SOEs.
• Build a service roadmap informed by user needs, sector-specific requirements, and evolving GenAI capabilities.
• Establish service packaging, delivery models, and standards that make offerings repeatable and scalable.
• Partner & Vendor Ecosystem (Selection, Onboarding, Management)
• Identify, evaluate, and onboard vendors and delivery partners (training providers, change consultancies, content studios, LMS/LXP platforms) to scale execution.
• Define scopes of work, delivery expectations, and SLAs/KPIs; contribute to procurement processes and contract governance in partnership with internal functions.
• Manage partner performance through a structured cadence (QBRs, quality reviews, outcomes reporting), ensuring consistent experience and results.
• Delivery Governance, Quality & Enablement Operations
• Create and maintain playbooks, templates, and toolkits for delivery partners (facilitation guides, adoption plans, communications assets, evaluation frameworks).
• Ensure consistent quality through QA processes, content standards, and alignment to Inception’s methods and brand.
• Implement measurement frameworks to track participation, proficiency, adoption, and business impact; use insights to continuously improve services.
• Solution Design for Strategic Engagements & New Services
• Co-design enablement and change approaches for strategic clients and priority rollouts; translate stakeholder needs into deliverable service plans.
• Lead or co-lead pilot engagements and new service launches with partners (e.g., first-of-kind programs, executive enablement, sector-specific enablement).
• Establish “train-the-trainer” models to enable client and partner teams to deliver at scale.
• Stakeholder Engagement & Advisory
• Act as a trusted advisor to program leadership, product teams, and client stakeholders on adoption risks, change impacts, readiness, and engagement strategy.
• Build stakeholder alignment across business, technology, HR/L&D, and communications teams to ensure cohesive adoption
  
  

Qualifications

Bachelor’s or Master’s degree in Education, Learning & Development, Organizational Development, Business, or related field.

• 6–12 years of experience in enablement, training, and/or change management - ideally including building programs at scale across multiple stakeholders or sectors.
• Demonstrated experience with vendor/partner management, including selection, onboarding, governance, and performance management.
• Strong capability in service design and program strategy (creating repeatable offerings, playbooks, standards, and operating models).
• Experience working with digital transformation, technology adoption, or AI/analytics programs is strongly preferred.
• Change management credentials (e.g., Prosci/ACMP) are a plus.
  
  

What We Look For

A service-builder who can balance strategy with pragmatic execution through partners. You are comfortable:

• You are comfortable operating in ambiguity, setting direction, and building the ecosystem and mechanisms (standards, governance, KPIs) that scale delivery.
• You can translate complex AI concepts into adoption-ready services and influence senior stakeholders across government and enterprise environments.
• You are able to operate independently and are used to take ownership of a problem end-to-end.
• You have a flair for anticipating problems before they happen.
• You are able to demonstrate simplicity, systemic thinking and reliability.
  
  

What Working at Inception Offers

• Culture: Inclusive, collaborative, and innovation-driven work environment.
• Career: Exposure to cutting-edge AI projects and structured professional development opportunities.
• Work-Life: Flexible, hybrid work policy to balance professional and personal life.
• Rewards: Competitive remuneration with healthcare, leave benefits, and other perks.

---