Manager Third Party Customers

Job Description

The Manager of Third-Party Customers reports to the Senior Manager 3rd Party Maintenance and LMI. The role is responsible for administering and managing all AUH 3rd party contract requirements, including service level agreements, negotiation of rates, and performance. The role monitors monthly revenue, costs, and associated expenses related to all contractual agreements between Etihad Technical and the customer. The role is responsible for maintaining the standards set by Etihad’s GCAA CAR 145, EASA Part-145, UK CAA Part-145 approval or under the respective National Aviation Authority issued approval for each specified operator.

Accountabilities

• Manages and negotiates all AUH 3rd party customer contracts as per IATA SGHA standards, maintaining an effective cost model for Etihad Technical Operations.
• Defines manpower requirements to ensure adequate resources are available to carry out maintenance activities on customer aircraft.
• Ensures that all technical maintenance data is readily available and access equipment (PCs/Laptops) are maintained to the current revision status and remain fully serviceable.
• In coordination with Production Planning and Resource Planning, ensures sufficient certifying and support staff are available during each ground time to ensure dispatch is possible while ensuring adherence to the principles of Human Factors.
• Evaluates the standards of maintenance performed on customer aircraft to ensure compliance with specified procedures as outlined by the customer.
• Provides Documentation & Procedures training to outstation engineers handling Etihad aircraft.
  
  

Qualifications

• Education: Must posses valid aircraft maintenance license (UAE GCAA/EASA Part 66/ FAA or equivalent Degree in the field of Aeronautical, Mechanical or Electrical/Electronics engineering)
• Experience: Previous experience in contracts management is highly desirable. Strong communication skills, at least 5 years of Technical Management experience is essential plus an extensive knowledge of EY fleet types.
  
  

Additional Information

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com

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Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

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