Manager Third Party Customers

Synopsis



The Manager of Third-Party Customers reports to the Senior Manager 3rd Party Maintenance and LMI. The role is responsible for administering and managing all AUH 3rd party contract requirements, including service level agreements, negotiation of rates, and performance. The role monitors monthly revenue, costs, and associated expenses related to all contractual agreements between Etihad Technical and the customer. The role is responsible for maintaining the standards set by Etihad’s GCAA CAR 145, EASA Part-145, UK CAA Part-145 approval or under the respective National Aviation Authority issued approval for each specified operator.

Accountabilities

• Manages and negotiates all AUH 3rd party customer contracts as per IATA SGHA standards, maintaining an effective cost model for Etihad Technical Operations.
• Defines manpower requirements to ensure adequate resources are available to carry out maintenance activities on customer aircraft.
• Ensures that all technical maintenance data is readily available and access equipment (PCs/Laptops) are maintained to the current revision status and remain fully serviceable.
• In coordination with Production Planning and Resource Planning, ensures sufficient certifying and support staff are available during each ground time to ensure dispatch is possible while ensuring adherence to the principles of Human Factors.
• Evaluates the standards of maintenance performed on customer aircraft to ensure compliance with specified procedures as outlined by the customer.
• Provides Documentation & Procedures training to outstation engineers handling Etihad aircraft.
  
  

Education & Experience

• Education: Must posses valid aircraft maintenance license (UAE GCAA/EASA Part 66/ FAA or equivalent Degree in the field of Aeronautical, Mechanical or Electrical/Electronics engineering)
• Experience: Previous experience in contracts management is highly desirable. Strong communication skills, at least 5 years of Technical Management experience is essential plus an extensive knowledge of EY fleet types.
  
  

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

To learn more, visit etihad.com

Recruitment Fraud Alert

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

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