Manager - Terminal Solutions

Job Description

This role focuses on bridging terminal operations and IT, ensuring that digital systems Web Portal, Mobile Apps, including the enhancing Terminal Operating System (TOS), automation interfaces, IoT platforms, and operational analytics tools—are effectively aligned with business objectives and operational needs. The Manager leads solution architecture, optimization, and innovation initiatives that support Noatum’s vision of building smart, data-driven, and sustainable terminals globally.

Responsibilities

Key Responsibilities:

Core Responsibilities:

• Design, implement, and optimize terminal-specific IT and digital solutions to support operations, automation, and performance objectives.
• Lead configuration and enhancement of terminal systems such as TOS (CATOS, MOST), Gate Automation, OCR, Equipment Control Systems, and IoT platforms.
• Identify and deliver solution improvements to streamline vessel, yard, and gate operations and adaptable to different cargo types—container, breakbulk, and Ro-Ro.
• Collaborate with IT Architecture and TOS teams to design robust integrations between TOS, ERP, IoT sensors, and Port Community Systems.
• Oversee the deployment of terminal automation interfaces, ensuring seamless communication with cranes, RTGs, AGVs, and control systems.
• Develop functional and technical documentation for solution designs and integrations.
• Drive adoption of advanced digital tools such as AI-based optimization, predictive maintenance, and real-time operational dashboards.
• Contribute to the design of digital twin environments and data-driven decision-support systems for terminal operations.
• Participate in corporate innovation projects focused on automation, sustainability, and smart port initiatives.
• Support ESG goals through digital initiatives that enhance energy efficiency and reduce operational emissions.
• Lead the implementation and rollout of new terminal solutions or enhancements across multiple terminals.
• Manage vendor relationships, solution evaluations, testing, and acceptance.
• Coordinate cross-functional collaboration between Operations, IT, Engineering, and Corporate teams.
• Provide second-line support for terminal solutions in collaboration with local IT teams.
• Analyze system performance and propose corrective actions or upgrades to improve operational efficiency.
• Establish monitoring, incident tracking, and knowledge-sharing mechanisms for deployed solutions.
• Regularly assess user feedback and system utilization to enhance value realization from deployed technologies.
• Maintain comprehensive documentation for solution architectures, configurations, and integration workflows.
• Conduct training and knowledge-transfer sessions for terminal IT and operations teams.
• Develop and maintain relationships with external stakeholders and the NP HQ and conduct regular review meetings.
  
  

Qualifications

KNOWLEDGE & SKILLS

Work Interfaces:

• Experience: Port & Marine Terminals, Logistics TOS background
• Experience in implementing Ports/terminal solutions for optimization and automations and startup experience along with EPC/construction phase.
• Experience in TOS Automations with ECS/IoT/AI/ML/SCADA/PLC
• Proven network in the Port and Marine Terminals Industry
• Change Management Process and Enhancement activities
  
  

Educational and Technical Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field including Port Automations
• 7–10 years of experience in IT or operations technology roles within Port, Logistics, or Industrial Automation environments.
• Minimum 5 years of hands-on experience implementing or supporting Terminal Operating Systems , ECE, RCOS etc..
• Proven experience in system integration, automation solutions, or industrial IoT deployments.
• Exposure to both Container and General Cargo operations.
• Experience leading multi-site digital or operational technology projects.
  
  

Skills

• Strong expertise and Knowledge of TOS and Port Automations
• Knowledge and experience in Crane Systems/DCS/PLC/SCADA
• Experience in Technology like IoT/AI and Industrial Automations
• Strong understanding of port operations, terminal planning, and logistics processes.
• Strong leadership and management skills, with the ability to motivate the team and stakeholders internal and external
• Expertise in digital solution design, data integration, and API management.
• Proficiency in API and interfaces, EDI reporting tools, and real-time data analytics platforms including data ingestion
• Excellent project management, vendor coordination, and stakeholder engagement skills.
• Ability to translate operational requirements into effective technical solutions.
• Familiarity with cybersecurity and data governance principles.
• Strong communication, analytical, and problem-solving skills.
  
  

Language Skills:

• Fluency in English is required.
• Knowledge of additional languages is a plus. (Arabic / Spanish)
  
  

Years & Nature of Experience: A minimum of 15 years of experience for the Solution Manager in Ports and Terminal industry, with at least 10 years in a leadership position, preferably in TOS/Terminal Automation/Digitalization along with Enterprise business applications and other industrial systems.

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