Manager - Retail (225-802)

As a Retail Manager, you will play a critical role in leading and managing a retail store or department to achieve business goals and maximize profitability. You will be responsible for overseeing daily operations, managing a team of sales staff, and ensuring exceptional customer service standards are maintained. Your role will require a hands-on approach to both staff management and customer service, as well as a strategic approach to drive sales through effective product placement, marketing strategies, and inventory management. You will also be responsible for analyzing sales data to make informed business decisions and implementing policies that enhance customer satisfaction and employee performance. This role is vital for ensuring the store operates efficiently and maintains a strong market presence.

Responsibilities

• Oversee daily operations of the retail store to ensure efficiency and profitability.
• Lead and supervise a team of sales associates to meet and exceed sales targets.
• Ensure high levels of customer satisfaction through excellent service and standards.
• Develop and execute strategies to increase store traffic and optimize profitability.
• Analyze sales figures and forecast future sales to make informed business decisions.
• Manage stock levels, organize stock takes, and ensure optimal product availability.
• Implement and maintain merchandising and marketing plans to attract customers.
• Train, mentor, and develop staff skills for effective sales performance.
• Address customer complaints and resolve issues promptly and effectively.
• Ensure store compliance with health and safety regulations and other legal requirements.
• Monitor and manage budget allocation, expenses, and financial performance.
• Collaborate with the marketing department to plan promotional events or facelifts.

Requirements

• Bachelor’s degree in Business Administration or related field is preferred.
• Proven experience as a Retail Manager or in a similar leadership role.
• Strong knowledge of retail management best practices, policies, and procedures.
• Excellent leadership and communication skills with the ability to motivate teams.
• Demonstrated ability to analyze sales data and make effective decisions.
• Strong organizational and multitasking skills, with attention to detail.
• Ability to work and adapt to a fast-paced, dynamic retail environment.