Manager Recruitment

Job Description

Synopsis

Lead the recruitment strategy for Etihad’s Cabin Crew function, overseeing global high-volume hiring programmes that support the airline’s continued network expansion and operational growth. As a trusted partner to Flight Operations and Cabin Crew leadership, you will design and deliver scalable recruitment solutions that ensure the timely hiring of high-quality talent across multiple international markets.

This role will play a key part in delivering Etihad’s ambitious growth plans by developing innovative recruitment strategies, overseeing global assessment centre campaigns, and ensuring a best-in-class candidate experience for prospective Cabin Crew. The successful candidate will also continuously enhance recruitment processes, technology utilisation, and assessment methodology to ensure efficient, high-quality hiring outcomes.

In addition to the primary focus on ensuring an efficient and effective Cabin Crew recruitment process, this position will also be accountable for the management of our external agency partner focused on hiring for our international Guest Experience hubs. You will also be responsible for the end-to-end recruitment of core and leadership roles within these Guest Experience hubs.

Accountabilities

Cabin Crew Talent Strategy

• Lead end-to-end recruitment for Etihad’s Cabin Crew hiring programmes across international markets.
• Develop, implement, and continuously refine recruitment strategies to support large-scale Cabin Crew hiring requirements aligned with fleet growth and operational demand.
• Design scalable hiring models to deliver high-volume recruitment campaigns while maintaining Etihad’s rigorous quality and selection standards.
• Partner closely with Cabin Crew leadership and HR Business Partners to translate workforce plans into executable recruitment strategies.
  
  

High-Volume Recruitment Delivery

• Plan, manage, and deliver international recruitment campaigns, including travel to global locations to conduct Cabin Crew assessment days and hiring events.
• Oversee the delivery of global assessment centres and hiring campaigns, ensuring consistent standards of evaluation and candidate experience.
• Ensure recruitment activity aligns with operational timelines and training capacity to support onboarding of new Cabin Crew cohorts.
• Build and maintain strong talent pipelines in key markets to ensure consistent candidate supply.
  
  

Stakeholder Partnership

• Act as the trusted recruitment advisor to Cabin Crew leadership and operational stakeholders.
• Provide guidance on talent availability, hiring strategies, and best-practice recruitment methodology.
• Collaborate with HRBPs and operational leaders to ensure recruitment strategies align with broader workforce planning initiatives.
  
  

Assessment, Selection & Candidate Experience

• Ensure candidates are assessed fairly and objectively through competency-based evaluation aligned with Etihad standards.
• Lead the design and delivery of Cabin Crew assessment centres, including assessment frameworks, scoring methodologies, and assessor calibration.
• Ensure a best-in-class candidate experience throughout the recruitment journey.
• Represent Etihad Airways professionally as a brand ambassador during recruitment campaigns globally.
  
  

Recruitment Technology, Reporting & Continuous Improvement

• Leverage recruitment technologies, data, and analytics to drive efficiency and improve hiring outcomes.
• Continuously evaluate and enhance recruitment processes, sourcing strategies, and assessment methodologies.
• Experiment with new tools and approaches to ensure Etihad remains competitive in attracting high-quality Cabin Crew talent.
  
  

Market Intelligence & Employer Brand

• Maintain a strong understanding of global Cabin Crew talent markets and competitor hiring activity.
• Support employer branding initiatives that position Etihad as an employer of choice for aviation professionals worldwide.
• Engage candidates and external audiences through professional representation of the Etihad employer brand.
  
  

Recruitment Process

The recruitment process for this position will involve the following stages:

• Application review undertaken by a member of our Recruitment Team
• Shortlisted candidates that meet the position criteria will be invited to complete a HireVue Video Interview. All completed interviews will be reviewed by a human member of our team.
• Selected candidates will be invited to complete a recruitment-related case study and interview with our hiring team
• Final interview/meet and greet with the Senior Manager Recruitment
  
  

Qualifications

Education & Experience

• Minimum 5 years of professional recruitment experience, with demonstrated success delivering high-volume hiring programmes.
• Previous Cabin Crew recruitment experience is essential for this role
• Experience designing and delivering assessment centres or large-scale hiring events.
• Experience supporting global recruitment campaigns or international hiring programmes.
• Strong understanding of recruitment technology platforms and data-driven hiring practices.
• Prior experience in aviation, hospitality, or customer-facing talent recruitment is an advantage.
• Excellent spoken and written English communication skills.
• Demonstrated ability to influence stakeholders and manage relationships at senior levels.
• Proven ability to design scalable recruitment processes and drive continuous improvement.
  
  

Additional Information

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com

Recruitment Fraud Alert

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

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