Manager Recruitment - Cabin Crew Recruitment

Synopsis



Lead the recruitment strategy for Etihad’s Cabin Crew function, overseeing global high-volume hiring programmes that support the airline’s continued network expansion and operational growth. As a trusted partner to Flight Operations and Cabin Crew leadership, you will design and deliver scalable recruitment solutions that ensure the timely hiring of high-quality talent across multiple international markets.

This role will play a key part in delivering Etihad’s ambitious growth plans by developing innovative recruitment strategies, overseeing global assessment centre campaigns, and ensuring a best-in-class candidate experience for prospective Cabin Crew. The successful candidate will also continuously enhance recruitment processes, technology utilisation, and assessment methodology to ensure efficient, high-quality hiring outcomes.

Accountabilities



Cabin Crew Talent Strategy

• Lead end-to-end recruitment for Etihad’s Cabin Crew hiring programmes across international markets.
• Develop, implement, and continuously refine recruitment strategies to support large-scale Cabin Crew hiring requirements aligned with fleet growth and operational demand.
• Design scalable hiring models to deliver high-volume recruitment campaigns while maintaining Etihad’s rigorous quality and selection standards.
• Partner closely with Cabin Crew leadership and HR Business Partners to translate workforce plans into executable recruitment strategies.
  
  

High-Volume Recruitment Delivery

• Plan, manage, and deliver international recruitment campaigns, including travel to global locations to conduct Cabin Crew assessment days and hiring events.
• Oversee the delivery of global assessment centres and hiring campaigns, ensuring consistent standards of evaluation and candidate experience.
• Ensure recruitment activity aligns with operational timelines and training capacity to support onboarding of new Cabin Crew cohorts.
• Build and maintain strong talent pipelines in key markets to ensure consistent candidate supply.
  
  

Stakeholder Partnership

• Act as the trusted recruitment advisor to Cabin Crew leadership and operational stakeholders.
• Provide guidance on talent availability, hiring strategies, and best-practice recruitment methodology.
• Collaborate with HRBPs and operational leaders to ensure recruitment strategies align with broader workforce planning initiatives.
  
  

Assessment, Selection & Candidate Experience

• Ensure candidates are assessed fairly and objectively through competency-based evaluation aligned with Etihad standards.
• Lead the design and delivery of Cabin Crew assessment centres, including assessment frameworks, scoring methodologies, and assessor calibration.
• Ensure a best-in-class candidate experience throughout the recruitment journey.
• Represent Etihad Airways professionally as a brand ambassador during recruitment campaigns globally.
  
  

Recruitment Technology, Reporting & Continuous Improvement

• Leverage recruitment technologies, data, and analytics to drive efficiency and improve hiring outcomes.
• Continuously evaluate and enhance recruitment processes, sourcing strategies, and assessment methodologies.
• Experiment with new tools and approaches to ensure Etihad remains competitive in attracting high-quality Cabin Crew talent.
  
  

Market Intelligence & Employer Brand

• Maintain a strong understanding of global Cabin Crew talent markets and competitor hiring activity.
• Support employer branding initiatives that position Etihad as an employer of choice for aviation professionals worldwide.
• Engage candidates and external audiences through professional representation of the Etihad employer brand.
  
  

Education & Experience

• Minimum 5 years of professional recruitment experience, with demonstrated success delivering high-volume hiring programmes.
• Previous Cabin Crew recruitment experience is essential for this role
• Experience designing and delivering assessment centres or large-scale hiring events.
• Experience supporting global recruitment campaigns or international hiring programmes.
• Strong understanding of recruitment technology platforms and data-driven hiring practices.
• Prior experience in aviation, hospitality, or customer-facing talent recruitment is an advantage.
• Excellent spoken and written English communication skills.
• Demonstrated ability to influence stakeholders and manage relationships at senior levels.
• Proven ability to design scalable recruitment processes and drive continuous improvement.
  
  

Recruitment Process



The recruitment process for this position will involve the following stages:

• Application review undertaken by a member of our Recruitment Team
• Shortlisted candidates that meet the position criteria will be invited to complete a HireVue Video Interview. All completed interviews will be reviewed by a human member of our team.
• Selected candidates will be invited to complete a recruitment-related case study and interview with our hiring team
• Final interview/meet and greet with the Senior Manager Recruitment
  
  

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

To learn more, visit etihad.com

Recruitment Fraud Alert

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

---