Manager - Quality And Excellence

The Manager - Quality & Excellence will play a pivotal role in strengthening governance, enhancing performance, and embedding a culture of continuous improvement. This role involves developing and implementing quality frameworks, leading cross-functional improvement initiatives, and establishing key performance indicators. The successful candidate will drive organizational excellence, support senior management with quality insights, and ensure compliance with international standards.

Responsibilities

• Develop and enhance quality management and business excellence frameworks.
• Lead continuous improvement initiatives and process optimization across functions.
• Establish and monitor quality KPIs, performance indicators, and improvement metrics.
• Conduct process reviews, quality assessments, and internal audits to identify gaps.
• Identify process inefficiencies and recommend practical solutions.
• Standardize and maintain SOPs, policies, and governance documentation.
• Support the implementation and effectiveness of Quality Management Systems (QMS).
• Lead root-cause analysis and corrective action initiatives.
• Facilitate cross-functional improvement programs and ensure sustained actions.
• Prepare quality and business excellence reports for senior management.

Qualifications

• Bachelors degree in Business Administration, Engineering, or Quality Management.
• Relevant professional certification in quality or operational excellence is preferred.
• Lean Six Sigma, EFQM, or ISO Lead Auditor certifications are highly desirable.
• Strong professional proficiency in English, with Arabic as an advantage.
• Minimum 7 years of experience in quality, business excellence, or process management.
• Experience leading cross-functional improvement initiatives is an asset.
• Strong knowledge of Quality Management Systems and process improvement methodologies.
• Practical experience with Lean, Six Sigma, or similar frameworks.
• Excellent analytical, communication, and stakeholder management skills.
• Ability to translate process findings into practical improvement actions.