Manager Operations Research

Synopsis



In this role, you will lead the design, development, and application of advanced analytical, optimization, and machine learning models to enhance revenue management systems and drive innovation in pricing, demand forecasting, and inventory control. Ensure Etihad leverages cutting-edge OR techniques to improve decision-making, to capitalize on revenue opportunities

Accountabilities

• Identify opportunities for innovation in forecasting, dynamic pricing, and offer optimization.
• Evaluate emerging technologies (AI/ML, reinforcement learning, cloud-based optimization) and integrate them into RM solutions.
• Anticipate industry trends (e.g., continuous pricing, offer/order transformation, retailing).
• Oversee the design and enhancement of optimization models (e.g., seat inventory control, bid-price optimization, network optimization).
• Drive innovation in demand forecasting, dynamic pricing, customer segmentation, and ancillary revenue optimization.
• Conduct R&D pilots and scale successful concepts into enterprise-level solutions.
• Partner with internal IT & Analytics teams to embed OR models into production systems & reports.
• Ensure scalability, robustness, and explainability of deployed models.
• Lead proof-of-concept pilots and transition them into operational solutions.
• Work with RM analysts, pricing, scheduling, network planning, and digital teams to ensure solutions meet business needs.
• Collaborate with innovation labs, universities, and research partners to stay ahead of academic and industry developments
• Establish KPIs to measure model performance, business impact, and forecast accuracy.
• Continuously refine models based on business feedback and market changes.
• Represent Etihad at industry forums to discuss current RM and commercial trends (AGIFORIS)
  
  

Education & Experience

• Bachelor’s or master’s degree in operations research, Applied Mathematics, Statistics, Computer Science, Economics or Management Science.
• Minimum of 5 years’ experience in operations research, designing and applying optimization models, R&D pilots scaling successful concepts into enterprise level solutions.
• Role to be based in Abu Dhabi full time (no hybrid or remote work).
  
  

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

To learn more, visit etihad.com

Recruitment Fraud Alert

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

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