Manager Housekeeping

Position Overview

The Housekeeping Manager is responsible for managing the daily housekeeping operations to ensure high standards of cleanliness, hygiene, and presentation across guest rooms, public areas, and back-of-house spaces. The role supports the delivery of exceptional guest experiences by maintaining consistent service and cleanliness standards aligned with the property’s hospitality guidelines.

The Housekeeping Manager supervises housekeeping staff, implements operational procedures, manages supplies and inventory, and coordinates with other departments to ensure efficient and smooth operations.

Key Responsibilities

Operational Management

• Manage daily housekeeping operations including guest rooms, public areas, laundry, and service areas.
• Ensure the property consistently maintains high cleanliness and presentation standards.
• Implement housekeeping procedures, cleaning schedules, and quality control processes.
• Conduct regular inspections of guest rooms and public areas to maintain quality standards.
  
  

• Supervise, train, and support the housekeeping team.
• Prepare staff schedules, assign daily tasks, and monitor team productivity.
• Provide guidance, coaching, and feedback to ensure strong team performance.
• Promote a culture of professionalism, teamwork, and service excellence.
  
  

• Ensure guest rooms and public areas meet the property’s cleanliness and comfort standards.
• Respond promptly and professionally to guest requests and housekeeping service concerns.
• Support initiatives to continuously improve guest satisfaction.
  
  

• Manage housekeeping inventory including linens, cleaning chemicals, amenities, and equipment.
• Monitor usage of supplies to control operational costs.
• Coordinate with purchasing teams to maintain adequate stock levels.
• Ensure proper storage and handling of housekeeping materials.
  
  

• Work closely with Front Office, Engineering, and other departments to ensure smooth operations.
• Ensure compliance with hygiene, safety, and sanitation standards.
• Report maintenance issues and coordinate with engineering for timely repairs.
• Maintain housekeeping records, reports, and operational documentation.
  
  

• Bachelor’s degree or Diploma in Hospitality Management or related field preferred.
• Minimum 5–7 years of housekeeping experience in hotels or hospitality environments.
• 2–3 years of experience in a supervisory or management role.
• Strong leadership and team management skills.
• Good knowledge of cleaning procedures, chemicals, and housekeeping equipment.
• Strong attention to detail and organizational skills.
• Excellent communication and problem-solving abilities.
  
  

• Experience in hospitality, hotels, resorts, or high-end residential environments.
• Pre-opening hospitality project experience is an advantage.
• Knowledge of housekeeping management systems or hotel PMS systems.