Manager Crew Engagement

Job Description

We are pleased to announce an exciting opportunity as Cabin Crew Performance and Engagement Manager within the Inflight performance and operations team located at CBC. You will be responsible for leading a team of cabin crew in order to deliver inflight service excellence in a sustainable and consistent manner. Through effective relationships with key business stakeholders, you will develop and implement employee engagement strategies. You will coach, motivate and develop the team to consistently deliver the “Etihad Brand” experience via the inflight service experience.

Accountabilities

• Role Purpose The Cabin Crew Performance and Engagement Manager will serve as a role model and coach, empowering cabin crew to achieve high standards of performance, service, and engagement. You will collaborate with key stakeholders to implement effective engagement initiatives, address performance matters, and ensure compliance with safety and operational standards while championing the voice of cabin crew across the business.
• Act as a service and engagement role model, coaching and developing team members to achieve inflight service excellence.
• Design and deliver targeted development and career progression plans for cabin crew, ensuring personal and professional growth.
• Develop and implement strategies for IPO events, forums, and workshops to strengthen engagement with the cabin crew community.
• Oversee the performance review process for cabin crew and prepare related reports.
• Partner with Inflight Performance and Operations Officers to address performance issues and implement robust improvement plans.
• Build strong working relationships with stakeholders across Training, Service Delivery, Guest Relations, HR, and EAMC, championing the crew voice back to the business.
• Liaise with senior managers across Cabin Crew Operations, CARE, Cabin Safety, and Cabin Crew Welfare on high-profile or confidential matters.
• Ensure compliance with GCAA legislation and international safety, security, and operational standards, in collaboration with the Manager Cabin Safety Procedures.
• Investigate and evaluate incidents or performance shortfalls, including safety and service issues, in line with company policy and best practice.
• Demonstrate a commitment to personal development through learning, feedback, and continuous improvement.
  
  

Qualifications

• Degree from a recognized university or professional qualifications in business and people management desired.
• Minimum of 5 years experience in a people management role
• Experience as operating cabin crew is preferred but not essential.
  
  

Training & knowledge

• High standard of computer Literacy (proficiency in Microsoft Office applications)
• Understands the demands of managing a large multicultural work group in an airline or hospitality environment.
• Good understanding and knowledge of airline safety, security, operations and cabin crew management.
• Good project management skills.
• Understanding of the culture and values of the UAE.
  
  

Additional Information

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com

Recruitment Fraud Alert

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

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