Manager - Client Relationship 04D25

The Manager - Client Relationship is a pivotal role within our organization, responsible for cultivating, nurturing, and enhancing our relationships with clients. This role primarily focuses on understanding the unique needs and challenges of our clients and ensuring that our services align with their expectations. The successful candidate will have a flair for communication, a passion for client satisfaction, and a strategic mindset to support long-term client engagement. Additionally, they will work closely with internal teams to ensure client feedback is integrated into service offerings, and effective resolution of issues is guaranteed. If you are driven by relationship-building and have a track record of managing client needs effectively, we invite you to consider this opportunity.

Responsibilities

• Develop and maintain strong, long-lasting customer relationships with key client accounts.
• Serve as the lead point of contact for all client account management matters.
• Identify and respond to client needs and concerns with timely solutions.
• Ensure the successful delivery of our solutions based on client objectives.
• Collaborate with internal teams to ensure resource allocation aligns with project needs.
• Negotiate contracts and close agreements to maximize profits and partnerships.
• Track key account metrics, ensuring data-driven client relationship strategies.
• Prepare regular reports for upper management on client-related activities and forecasts.
• Conduct regular client meetings to gather feedback and promote long-term engagement.
• Develop new business opportunities by upselling and cross-selling services.
• Stay up-to-date with industry trends to better serve client needs and expectations.
• Train and mentor junior staff in client relationship management best practices.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or related field is required.
• Proven work experience as a Client Relationship Manager or a relevant role.
• Strong understanding of sales and customer service with proven success records.
• Excellent communication, negotiation, and presentation skills required.
• Ability to manage multiple projects and clients with exceptional organizational skills.
• Proficient in CRM software and Microsoft Office Suite applications.
• Strong problem-solving skills and willingness to take initiative on client issues.