Lobby Ambassador

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Lobby Ambassador

Shangri-La Group | Abu Dhabi, United Arab Emirates

About Us

Find Your Shangri-La in Shangri-La.

Our story began in 1971, when the first Shangri-La opened its doors. We have since been crafting joyful experiences through heartfelt hospitality, and that legacy continues to guide us today.

As we look ahead to new horizons, we invite you to join the world of Shangri-La — shaping the next chapter and making a meaningful impact through shared purpose and the art and joy of Asian hosting.

Shangri-La Qaryat Al Beri, Abu Dhabi, offers 213 luxurious guestrooms and suites, six private pool villas, and 161 fully furnished serviced apartments featuring a one-kilometre private beach which blends modern Arabic design with exceptional comfort.

Job Role

As a Lobby Ambassador, you are responsible for welcoming guests, creating a memorable first impression, and ensuring smooth guest flow within the lobby area. You assist guests with information, directions, and support while maintaining the hotel’s luxury service standards. The role focuses on guest engagement, hospitality, and always providing a warm and professional presence.

Key Responsibilities

• Greet all guests warmly upon arrival and assist with directions, information, and hotel services.
• Proactively engage with guests in the lobby to ensure their comfort and anticipate their needs.
• Coordinate with Front Office, Concierge, and other departments to support seamless guest experiences.
• Maintain the lobby’s appearance, ensuring it is clean, organized, and always welcoming.
• Handle guest inquiries, resolve minor concerns promptly, and report significant issues to the relevant teams.
  
  

About You

• Exceptional guest service and communication skills.
• Strong interpersonal skills and the ability to engage confidently with guests.
• Positive, outgoing personality with genuine hospitality focus.
• Ability to anticipate guest needs and respond proactively.
• Calm, composed, and solution-oriented attitude.
• Knowledge of hotel facilities, services, and local attractions points.
• 2-3 years’ hotel experience in a similar capacity.
• Diploma in Hospitality Management is required.
  
  

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
  
  

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.

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