Lead Member Experience

A premium performance and recovery club, combining high-performance training, recovery suites, and community under one roof. Our front-of-house team plays a critical role in delivering a seamless, high-quality member experience every day.

The Role

As a Lead Client Specialist, you ll be the on-floor leader of our front-of-house team — setting the tone for service, professionalism, and member care. This is a hands-on leadership role focused on execution, team support, and consistency rather than office-based management. Youll work closely with coaches, facilities, and operations to ensure members feel welcomed, supported, and looked after from arrival to departure. This role offers a clear pathway into broader responsibility for the right person.

Key Responsibilities

• Lead by example on the front desk and recovery floor, delivering premium service daily
• Support, train, and guide Client Specialists to uphold service and brand standards
• Oversee daily FOH operations, including:
• Member check-in and support
• Recovery suite scheduling and coordination
• Basic sales and membership enquiries
• Ensure smooth handoffs between FOH, coaching, and facilities teams
• Support launches, events, and community activations
• Maintain high standards of presentation, organisation, and member communication
  
  
  

• 2+ years of supervisory experience in hospitality, fitness, or wellness
• Strong customer service mindset with natural leadership presence
• Excellent communication and organisation skills
• Fluent in English (Arabic a plus)
• Comfortable working early mornings, evenings, and weekends
  
  
  

• Experience in premium hospitality or boutique fitness environments
• Basic sales or CRM system experience
• First Aid certification (or willingness to complete training)
  
  
  

• Competitive salary (AED 5,500–6,000) plus performance incentives
• Paid holiday and access to facilities
• Progression opportunities as the business scales, based on performance and readiness
• Complimentary staff membership, including access to training classes and facilities outside of scheduled working hours