The Kids Club Attendant is responsible for ensuring the young guest experience whilst they enjoy the Hotel’s Kids Club facilities, including the activities. You will be responsible for taking care of them with a warm and sincere welcome. Monitoring the young guest needs and safety, ensuring that all Kids Club responsibilities are carried out in an efficient and timely manner is paramount to this role.
What will I be doing?
As a Kids Club Attendant, you are responsible for assisting the Kids Club Supervisor and your immediate superior in ensuring, administering and checking the day to day operations of the club with regards to the following section:
Greet guests immediately with a sincere and friendly welcome.
Assist guests with their needs in the kids club area.
Respond to guest requests, comments, and concerns in a timely manner.
Organizing activities for the kids.
Create a safe environment for all children attending the kids club
Ensure all parents fill in the registration form for their children correctly, containing the history of the child
Create an inventory of all toys/equipment at the club
Ensure all equipment are clean and properly maintained
Ensure to follow daily, weekly and monthly activity schedules as instructed by the Kids Club Manager
Ensure all the club’s rules and regulations are enforced at all times
Be fully aware of the club’s facilities, timings, promotions, and prices.
What are we looking for?
A Kids Club Attendant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Strong interpersonal skills
Committed to delivering a high level of customer service
Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Excellent attention to detail
High standards of cleanliness
Ability to work in a consistently professional and helpful manner
Previous experience in a similar role
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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