Key Account Manager (225-715)

The Key Account Manager plays a pivotal role in building and maintaining strong, long-term relationships with key clients. This position requires excellent communication and negotiation skills, along with the ability to work in a fast-paced environment. The Key Account Manager serves as the interface between the company and designated accounts, ensuring client satisfaction and managing all account activities to drive revenue growth. Candidates must be adept at recognizing client needs and capable of delivering effective solutions to meet those needs. Success in this role will be measured by the retention of clients, the ability to upsell services and products, and maintaining high customer satisfaction scores. If you are a proactive problem solver and a strategic thinker who thrives on nurturing partnerships, we want to hear from you.

Responsibilities

• Develop and maintain strong relationships with key client accounts to ensure satisfaction.
• Identify and forecast client needs to tailor products and services effectively.
• Collaborate with various departments to deliver solutions that satisfy customer needs.
• Act as the primary point of contact between the company and key accounts.
• Develop account management strategies that achieve set revenue targets.
• Provide timely and successful delivery of solutions according to client objectives.
• Monitor competitor activities to identify new business opportunities within key accounts.
• Prepare regular reports of progress and forecasts to internal and external stakeholders.
• Resolve any issues or problems faced by clients and deal with complaints to maintain trust.
• Negotiate contracts and agreements to maximize profit for the company and satisfaction for the client.
• Track key performance indicators to evaluate the effectiveness of account management strategies.
• Conduct training sessions and presentations to clients on new services and product enhancements.

Requirements

• Bachelor's degree in Business Administration, Sales, or a related field is essential.
• Minimum of 3–5 years of experience in account management or related roles.
• Proven track record of meeting or exceeding sales quotas with high customer satisfaction.
• Strong communication and interpersonal skills to effectively manage clients.
• Excellent negotiation and presentation skills to advocate for company’s services.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Proficiency in CRM software tools and Microsoft Office Suite is mandatory.