IT Support Technician (225-1008)

The role of an IT Support Technician is integral to maintaining a well-functioning and efficient IT environment within an organization. You will be responsible for assisting users with hardware and software issues, troubleshooting technical problems, and providing user support in a timely manner. This critical position serves as the backbone for addressing IT concerns, ensuring that the company's technical infrastructure remains robust and reliable. You will be part of a dynamic team that ensures all technical operations run smoothly, offering support and solutions to a wide range of IT-related challenges. With a combination of technical expertise and excellent customer service skills, you will help to enhance users' experience and productivity.

Responsibilities

• Provide first-level technical support and resolve hardware and software issues promptly.
• Develop effective solutions for technical problems reported by users across the organization.
• Maintain records of support requests, actions taken, and solutions provided in the ticketing system.
• Assist in the setup and configuration of new computers, printers, and peripheral devices.
• Conduct routine maintenance checks on IT equipment and software to ensure performance efficiency.
• Offer guidance and training to users on best practices for IT systems and software utilization.
• Collaborate with IT teams to develop and implement preventative maintenance procedures.
• Escalate complex technical issues to higher-level IT staff or external support vendors as necessary.
• Ensure compliance with company policies and security protocols regarding IT usage.
• Conduct software installations and updates as needed, ensuring systems are up-to-date.
• Monitor network performance and report irregularities to IT management for further action.
• Engage in continuous learning to stay updated on the latest IT technology and trends.

Requirements

• Associate's degree in information technology or a related field preferred.
• Proven experience as an IT Support Technician or in a similar technical role.
• Strong understanding of computer systems, mobile devices, and network technologies.
• Excellent problem-solving skills to efficiently troubleshoot and resolve IT issues.
• Effective communication skills for providing clear technical guidance to non-technical users.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with various operating systems and software applications commonly used in business settings.