IT Support Specialist 10D25

As an IT Support Specialist, you will be an essential part of our technical team, providing crucial support and assistance to ensure the seamless operation of our IT systems. You will be the point of contact for troubleshooting hardware and software problems, guiding users in technical problem resolution, and delivering a high level of customer service. Your role will involve not just resolving immediate technical issues, but also helping to improve processes and create technical documentation. We seek a knowledgeable and enthusiastic individual who stays abreast of the latest technology trends and is committed to the effective performance and security of our organization's IT infrastructure.

Responsibilities

• Analyze and resolve hardware and software issues for end-users efficiently.
• Provide guidance and support for technical issues related to desktop systems.
• Collaborate with team members to ensure smooth IT operation and user satisfaction.
• Diagnose system errors and implement effective solutions promptly.
• Manage user accounts and permissions using directory services like Active Directory.
• Install, configure, and maintain computer systems and network infrastructure.
• Document technical processes for future reference and ongoing improvements.
• Maintain and update antivirus and security systems to safeguard data integrity.
• Assure timely response to service issues and requests from end-users.
• Participate in developing IT strategies and technology roadmaps for future needs.
• Train and assist users in the effective use of IT applications and tools.
• Monitor and manage IT inventory and order new equipment as needed.

Requirements

• Bachelor's degree in Computer Science or a closely related discipline preferred.
• Minimum of two years experience in IT support or related roles required.
• Strong understanding of network technologies and operating systems essential.
• Excellent problem-solving skills and attention to detail are mandatory requirements.
• Proven customer service skills with the ability to communicate effectively.
• Experience with Help Desk software and technical support best practices needed.
• Capability to work both independently and as part of a team effectively.
• Familiarity with cloud services and virtualization technologies an advantage.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified preferred.