IT Support Engineer

Endpoint Support & Management

• Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.
• Perform operating system installation, software deployment, upgrades, and patch management.
• Diagnose and resolve hardware and software issues for end users.
• Maintain inventory and asset records of IT equipment and accessories.
• Coordinate warranty claims and vendor support for faulty hardware.

User Support & Helpdesk Operations

• Provide first-level technical support for business applications and IT services.
• Respond to user incidents and service requests through ticketing systems, email, phone, or in-person support.
• Escalate unresolved technical issues to higher-level support teams when necessary.
• Ensure timely closure of support tickets in accordance with SLA requirements.
• Assist users with password resets, account access, and basic system configurations.

• Network & Connectivity Support

• Troubleshoot basic LAN/Wi-Fi connectivity issues.
• Support VPN access and remote user connectivity.
• Assist in troubleshooting network printers and shared resources.

• System Maintenance & Security

• Perform routine system health checks, system patching and preventive maintenance.
• Support backup and recovery activities for user systems where applicable.
• Follow IT policies, procedures, and security standards.
• Maintain detailed technical documentation, knowledge articles, and operational manuals.

• Documentation & Reporting

• Customer Service & Collaboration

• Build and maintain positive, professional, and respectful relationships with all stakeholders while upholding healthcare service etiquette.

Support IT projects, system rollouts, office relocations, and technology upgrades as required.