IT Support Engineer 11D25

The IT Support Engineer is a critical role within an organization tasked with resolving technical issues and ensuring the smooth operation of computer systems, networks, and software applications. This position involves direct interaction with end-users to troubleshoot hardware or software problems, providing timely and effective solutions. The IT Support Engineer is responsible for system maintenance and implementing security measures, contributing to the protection of sensitive data. With a keen eye for detail and robust problem-solving skills, the IT Support Engineer enhances operational efficiency and productivity. This role requires dedication, technological prowess, and excellent communication skills, making it a vital component for the success of any business reliant on technology.

Responsibilities

• Provide technical support and troubleshooting for hardware, software, and network issues.
• Respond to service calls and resolve technical problems effectively and efficiently.
• Maintain documentation for IT systems, configurations, and support needs.
• Install, configure, and manage operating systems and application software.
• Implement security measures to protect information systems from cyber threats.
• Conduct regular maintenance and updates to all IT systems and software.
• Coordinate with the IT team to plan and implement infrastructure upgrades.
• Monitor network performance and ensure system availability and reliability.
• Provide training and guidance to end-users on system use and best practices.
• Identify recurring technical issues and develop proactive solutions to mitigate them.
• Assist in developing IT policies and procedures to optimize processes.
• Stay updated with the latest industry trends and technological advancements.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Proven experience in IT support or a similar role within the industry.
• Strong knowledge of computer systems, networks, and relevant software applications.
• Excellent troubleshooting skills and ability to diagnose problems quickly.
• Familiarity with remote desktop applications and help desk software.
• Exceptional interpersonal and communication skills to assist non-technical users.
• Ability to work independently and within a team under minimal supervision.