IT Help Desk Support 26J25

Join our dynamic team as an IT Help Desk Support specialist, where you will be the first point of contact for internal technical issues. In this vital role, you will provide top-tier support to ensure seamless operational function across our organization's IT infrastructure. With your excellent problem-solving skills and technical expertise, you will assist users in troubleshooting hardware and software issues, guiding them toward effective resolutions. This role is perfect for someone passionate about technology and eager to ensure that every user experiences a smooth and efficient computing environment. If you're ready to empower users and drive IT excellence, this position is for you.

Responsibilities

• Provide timely and effective support for end-user technical issues and requests.
• Troubleshoot software and hardware problems through diagnostic tests and analysis.
• Maintain updated records of all incoming support requests and resolutions.
• Assist in the installation, configuration, and deployment of new hardware and software.
• Guide users in resolving IT-related issues with clear and easy-to-understand instructions.
• Collaborate with other IT professionals to resolve complex technical issues efficiently.
• Monitor and report on recurring problems to identify areas for improvement.
• Deliver user education on emerging technology and software applications.
• Conduct regular system maintenance and updates to ensure optimal performance.
• Assist in the development of support documentation and standard operating procedures.
• Stay informed on the latest industry trends and technological advancements.
• Ensure all support services comply with organizational policies and procedures.

Requirements

• Bachelor's degree in information technology, computer science, or a related field.
• Minimum of two years' experience in an IT help desk or support role.
• Proficient in troubleshooting and resolving software and hardware issues.
• Strong communication skills to effectively explain technical issues to non-tech users.
• Familiarity with ticketing systems and IT service management tools.
• Ability to work independently and manage multiple priorities and tasks.
• Certification in CompTIA A+ or ITIL is considered an asset.