IT Help Desk Support 21N25

Join our dynamic technology team as an IT Help Desk Support specialist with the code 21N25. We are seeking a proficient individual committed to solving IT issues efficiently, providing excellent customer service, and enhancing the overall user experience. The role involves active participation in troubleshooting network problems and offering immediate assistance to colleagues and clients alike. The ideal candidate should have superior problem-solving capabilities, exceptional communication skills, and a passion for delivering technical support. You’ll play a critical role in ensuring the smooth operation of our IT infrastructure by resolving tickets promptly and collaborating with other IT staff to enhance system performance. If you thrive in a fast-paced environment and have a knack for technology, this is an exciting opportunity to grow your career in IT support.

Responsibilities

• Respond promptly to IT help desk tickets and provide solutions.
• Diagnose and troubleshoot hardware and software issues effectively.
• Provide software support and guide users through problem-solving processes.
• Install, configure, and upgrade computer hardware and application software.
• Maintain inventory of all IT equipment, software, and licenses accurately.
• Collaborate with the IT team to improve IT service processes and policies.
• Assist in the maintenance of network devices and infrastructure.
• Document and track issues, resolutions, and troubleshooting steps efficiently.
• Conduct user training sessions to enhance IT literacy and self-service.
• Ensure all support requests are resolved within agreed timelines.
• Escalate complex issues to relevant teams or vendors when necessary.
• Onboard new employees with IT equipment and system access.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Minimum of two years of experience in an IT support role.
• Proficiency with Windows, Mac, and Linux operating systems is necessary.
• Strong understanding of computer networks and network troubleshooting skills.
• Excellent communication skills, both verbal and written, are required.
• Ability to manage multiple tasks and prioritize effectively in a busy environment.
• Familiarity with ITSM software and remote support tools is highly desirable.