Investigations Manager

Job Description

An Investigations Manager is responsible for performing specific investigative and enforcement duties relating to examining the suitability of applicants for licensing relating to gaming operators and related vendors, employees, and qualifiers under the jurisdiction of the GCGRA. Investigative work includes, but is not limited to review of integrity, honesty, good character, and reputation; a review of work and personal history, integrity, and background; and a review of business practices and the ability to establish and maintain a compliant gaming operation. The Investigations Manager is responsible for establishing and maintaining professional relationships with the operators and managers of gaming facilities. The Investigations Manager also works closely with other gaming regulatory agencies and law enforcement agencies. The Officer conducts regulatory investigations and prepares complex, detailed reports. The successful candidate will assist with investigations into potential violations of gaming regulations, enforce compliance with gaming laws.

Responsibilities

With direction and assistance from the Head of Investigations, the Officer will:

• Conduct investigations into potential violations of gaming laws, regulations, and policies.
• Conduct thorough and timely investigations, including gathering and analyzing evidence, conducting interviews, and preparing reports.
• Coordinate with law enforcement agencies and other regulatory bodies as needed.
• Develop and maintain effective working relationships with gaming licensees and other stakeholders.
• Provide advice and guidance to other staff members regarding investigations and enforcement matters.
• Assist with the Preparation and presentation of reports and recommendations to senior management and other stakeholders.
• Provide testimony to any appropriate hearing or court.
• Build constructive working relationships characterized by a high level of acceptance, integrity, cooperation, and mutual regard.
• Possess a working knowledge of all GCGRA bylaws, policies, and procedures and enforce the same.
• Promotes the activities of GCGRA programs and goals to ensure GCGRA objectives align with applicable laws, bylaws, and policies.
• Performs other duties assigned by the Head of Investigations.
  
  

Qualifications

Preferred Qualifications:

• A bachelor’s degree in criminal justice, Law Enforcement, or a related field.
• Advanced law enforcement experience may substitute for the degree requirement.
  
  

Preferred Experience

• Preferably Arabic speaking.
• Prior experience in either or a combination of gaming regulation, law enforcement, or a related field.
  
  

Job-Specific Skills

• Ability to develop knowledge of gaming laws and regulations.
• Strong organizational skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Willingness to work flexible hours as required.
• Ability to travel as needed.
• Strong analytical and problem-solving skills and be able to use data to drive decision-making.
• Strong interpersonal skills and be able to build and maintain positive relationships with a diverse range of stakeholders.
  
  

About Us

The General Commercial Gaming Regulatory Authority (GCGRA) is the federal executive agency responsible for regulating and overseeing commercial gaming in the United Arab Emirates. We aim to drive sustainable growth by cultivating world-class commercial gaming operations and implementing efficient regulation, grounded in the principles of integrity, innovation, and responsible practices.

Established by Federal Law by Decree and headquartered in Abu Dhabi, the GCGRA is the executive authority that holds exclusive jurisdiction to regulate, license, and supervise all commercial gaming activities and facilities in the UAE.

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