Inside Sales Support Algeria

Reference ID: [42575]

Are you interested in high-quality, natural, and tasty nutrition?

We are! It’s our ambition to shape the future of nutrition.

Döhler is a leading global producer of natural ingredients and solutions for the food, beverage, lifestyle and nutrition industries. We use innovative technology to process plant-based raw materials and enrich products such as lifestyle drinks, cereals, dairy, and confectionery goods for almost every well-known brand. Close to 10.000 dedicated employees in more than 70 countries share one common goal - to ensure that millions of people around the world enjoy the products created by us.

We strive to inspire and empower our employees in everything we do, and we invite you to join our team – together WE BRING IDEAS TO LIFE.

Your Role

• Processing samples on time, taking into account the throughput and delivery times, optimum number of samples and costs, in collaboration with the colleagues responsible in Sales.
• Preparing quotations, contracts, and price agreements quickly in collaboration with Pricing and on the basis of agreed minimum order quantities, bulk prices, extra packaging charges, payment and delivery conditions etc.
• Documenting efficient and effective processes in the companys internal IT systems.
• Continuously updating customer master data.
• Regularly monitoring visit reports, opportunities, contracts, prices, order quantities, batch sizes, delivery packaging, payment and delivery conditions, payment receipts and complaints and preparing corresponding customer-specific evaluations.
• Organizing and supporting internal and external customer visits in consultation with the divisions involved.
• Following up on customer complaints in collaboration with Notification Management and in consultation with the colleagues responsible in Sales and Quality; conducting appropriate communication with the respective customers and implementing suitable measures (e.g. credit notes) in consultation with the line manager and Sales.
• Supporting sales and customers during entire Lead-to-Order process, including Opportunity management and Requests for Information (RFI).
• Fulfilling administrative tasks to support Account Managers, including Forecast entry and update.
• Proactively managing overdues to support cashflow, overdue payments, dispute cases.
  
  

Your Profile

• A bachelor degree in a relevant discipline
• 3-5 years of experience in sales support / customer service preferably in the Food & Beverage Industry.
• Strong interpersonal, organizational, oral and written communication skills.
• Fluent in English & French..
• Strong customer orientation, solution-driven.
• Dynamic and energetic business attitude.
• Computer proficient (Word, PowerPoint and Excel)
• Team player with strong customer focus
• Problem solving/Analytical thinking
• This position is only available to Algerian nationals or holders of a valid work permit in Algeria.
  
  

Your Benefits

• Culture: Friendly and informal atmosphere, family-owned company, flat hierarchies, short communication channels, and helpful colleagues
• Impact: You are an integral part of our business success and make an important contribution to the future of nutrition
• Empowerment: You can fully unleash your potential and have the opportunity to take on responsibilities
• Digitalization: We maintain excellent partnerships with market-leading innovators, allowing you to access and work with state-of-the-art technologies
  
  

Optional Benefits

• Döhler Academy: You have the opportunity to continuously develop your education further through internal and external training programs
  
  

Equal opportunities for all

We welcome applicants, who are just as diverse as we are - regardless of age, ancestry, disability, ethnic origin, gender, nationality, religion, sexual orientation, social background or any other characteristic protected by applicable laws, regulations and ordinances.

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