Indoor Sales Executive 16J25

An Indoor Sales Executive plays a vital role in the sales department by directly engaging with customers to facilitate various sales processes within the company. This position requires excellent communication skills, a strong understanding of the products or services offered, and a knack for closing deals. The Indoor Sales Executive will work primarily from the office, managing customer inquiries through phone calls, emails, and digital platforms, converting leads into sales, and assisting in customer retention strategies. Candidates for this role should be dynamic and proactive, with a strong passion for sales, capable of working independently as well as part of a team. Furthermore, an Indoor Sales Executive should be adept at building and maintaining fruitful relationships with clients, understanding their needs, and providing solutions that align with company offerings and customer expectations. The role demands a high level of organization and the ability to manage a diverse array of inbound and outbound sales tasks efficiently.

Responsibilities

• Engage with potential and existing customers to identify their specific needs and sales opportunities.
• Manage incoming leads and inquiries via phone, email, and chat platforms efficiently.
• Provide timely and accurate information to customers on product features and services.
• Work closely with other team members to ensure seamless customer services and support.
• Utilize CRM software to manage, update, and track client interactions and sales pipeline.
• Participate actively in team meetings and contribute to sales strategies and discussions.
• Draft and send detailed sales proposals, quotations, and contracts to potential customers.
• Follow up on leads and ongoing customer requests to ensure a positive sales process experience.
• Identify and resolve customer queries effectively to maintain high satisfaction levels.
• Contribute to the development of sales initiatives that can drive more business opportunities.
• Document customer interactions and transactions to keep accurate records for future reference.
• Stay informed on industry trends and the competitive landscape to enhance sales tactics.

Requirements

• Minimum of two years of experience in a sales-related role required.
• Proficiency in using CRM software and other sales support tools.
• Outstanding verbal and written communication skills are essential.
• Self-motivated with strong organizational abilities and attention to detail.
• A proven ability to excel in a team-oriented and fast-paced environment.
• Ability to manage multiple tasks and prioritize assignments efficiently.
• A diploma or degree in business, marketing, or a related field is preferred.