Hard Services Team Leader

Job Description

Join us at Miral Experiences!

Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan.

We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether youre seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.

Role Overview

The Hard Services Team Leader is responsible for the operation, maintenance, and rectification of all facilities and technical services, including but not limited to:

• Electrical systems
• HVAC-R (Heating, Ventilation, Air Conditioning & Refrigeration)
• Plumbing & drainage
• Kitchen equipment
• Irrigation & landscaping
• Storm water, potable water & gas systems
• Firefighting & suppression systems
• Civil works
  
  

You will be in charge of an assigned shift, leading teams on-site and ensuring seamless coordination with internal departments and external service providers.

Key Responsibilities

• Lead and supervise the shift across all hard services operations
• Manage on-duty service providers, including Site Engineers, Team Leaders, Technicians, and external Contractors
• Conduct regular inspections of plant rooms and public areas, raising tasks to resolve issues promptly
• Coordinate closely with Assistant Managers and act as a substitute during their absence
• Support colleagues with guidance during PM activities or repair works
• Respond to maintenance requests from various departments
• Ensure all Preventive Maintenance (PM) schedules are assigned and completed as per standards
• Prepare and manage OPEX Purchase Requisitions based on operational needs
• Monitor night shift operations, ongoing projects, and service provider PM works
• Escalate any critical issues or abnormalities involving colleagues or equipment to Assistant Managers
  
  

Essential

Qualifications, Experience & Skills

• Facilities Management experience in a hospitality or theme park environment, covering full MEP systems (Mechanical, Electrical & Plumbing) including civil works
• Minimum 3 years’ experience in maintenance (hospitality or theme park industry)
• Strong technical knowledge of HVAC-R/BMS, Electrical, Plumbing, Mechanical, Civil & Landscaping systems
• Leadership and communication skills
• Ability to work under pressure in a fast-paced, operational environment
• Computer literacy (MS Outlook, Word, Excel, PowerPoint)
• Knowledge of local and international facilities regulations and standards
• Flexibility to work night shifts
  
  

Desirable

• 4+ years’ maintenance experience in hospitality or theme park operations
• High School Diploma, Trade Certificate/License, or related Diploma
• Knowledge of Maximo
• Understanding of energy conservation strategies.
  
  

Shape the Future with Us

At Miral Experiences, we don’t just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people.

From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We’re driven by passion, powered by innovation, and committed to excellence in everything we do.

We’re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, theres a place for you at Miral Experiences.

About Us

Miral Experiences

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