Guest Transportation Manager

Job Description

Synopsis

Lead the design, execution, and continuous improvement of Etihad’s Guest Transportation strategy across UAE and global operations, ensuring a seamless, safe, and premium end-to-end guest experience. The role is accountable for operational performance, vendor management, service delivery, and financial control of chauffeur and shuttle services, ensuring full alignment with organizational strategy, service standards, and regulatory requirements. This includes ownership of SLA compliance, operational excellence, cost efficiency, and innovation, while maintaining the highest standards of guest satisfaction and safety.

Accountabilities

• Strategy & Planning: Develop and deliver the Guest Transportation strategy, driving cost efficiency, service innovation, and alignment with business objectives

• Operations & Service Delivery: Oversee end-to-end chauffeur and shuttle operations, ensuring consistent delivery of SOPs, SLAs, and service standards

• Vendor Management: Manage the full vendor lifecycle including selection, contracting, performance monitoring, and compliance

• Guest Experience: Ensure a seamless, premium guest journey by maintaining high standards of service quality, punctuality, and customer care

• Safety & Compliance: Enforce adherence to safety, regulatory, and risk management frameworks, including incident and emergency handling

• Financial Management: Own budget accountability, cost control, and identification of financial optimization opportunities

• Data & Performance: Drive reporting, analytics, and KPI tracking to support data-led decision making and continuous improvement

• Stakeholder Management: Collaborate with internal and external stakeholders to ensure integrated and efficient service delivery

• People Leadership: Lead and develop a high-performing team, fostering accountability, engagement, and operational excellence

• Manage process redesigns to facilitate improved delivery through agile projects, programs and innovative tools.

Education & Experience

• A Bachelor’s degree in any discipline is required.

• Minimum 7–10 years of experience in transportation, aviation ground services, mobility, or related operations

• Minimum 5 years in a management role overseeing operations and vendor ecosystems

• Strong experience in vendor management, service delivery, and budget control

• Experience of Aviation sector is preferred or premium service environments is preferred.

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com

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Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.