Guest Services Associate

Join Us At Miral Experiences

Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan. We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether youre seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.

About The Role

As a Guest Services Associate, you will play a pivotal role in creating memorable experiences for every guest entering our leisure facilities. Your primary responsibilities include welcoming guests with warmth and professionalism, providing them with essential information about rides, attractions, and services, and ensuring a seamless entry process. You will manage ticket sales using a computerized POS system, handle cash transactions, and actively promote additional products and services to maximize guest satisfaction and company revenue.

What Youll Do

Guest Service Delivery

• Welcome guests in a friendly and professional manner
• Engage each guest as a unique individual and listen attentively to their requests
• Manage and maintain queue lanes efficiently
• Sell tickets and other products via a computerized Point of Sale (POS) system
• Collect payments and make change, accepting various forms of currency
• Balance cash register and ensure timely remittance of sales
  
  

Promotional Activities

• Provide guests with information on pricing, promotions, shows, rides, and attractions
• Consistently upsell and promote products and services
• Conduct guest surveys using a company-provided tablet
  
  

Operational Management

• Efficiently manage turnstiles and guest services areas
• Handle lost and found items according to company policy
• Maintain awareness of emergency procedures to ensure guest safety
  
  

What Were Looking For

Essential

• Minimum 1-year operational experience in a guest or customer service setting
• Exceptional communication and interpersonal skills
• Ability to handle cash transactions accurately
• Strong customer service orientation
• Ability to work in varying weather conditions
  
  

Desirable

• Experience in a similar guest service role
• Knowledge of promotional strategies and sales techniques
• Comfortable working under extreme weather conditions
  
  

Shape The Future With Us

At Miral Experiences, we don’t just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people. From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We’re driven by passion, powered by innovation, and committed to excellence in everything we do. We’re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, theres a place for you at Miral Experiences.

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