Guest Service Representative (Arabic & English Speaking) 29N25

We are seeking a dynamic and personable Guest Service Representative who is proficient in both Arabic and English to join our team. As a vital point of contact for our guests, you will ensure that all visitors receive exceptional service and support. The ideal candidate will be welcoming, efficient, and committed to providing an outstanding customer experience. This role involves managing guest inquiries, facilitating smooth check-ins and check-outs, and proactively addressing guest needs and complaints. If you have a passion for hospitality and enjoy working in a diverse and fast-paced environment, we would love to hear from you.

Responsibilities

• Greet guests warmly and provide a friendly first impression at every interaction.
• Facilitate check-in and check-out processes, ensuring accuracy and efficiency.
• Communicate effectively with guests in both Arabic and English languages.
• Respond to guest inquiries and requests in a timely and professional manner.
• Address and resolve guest complaints to ensure complete satisfaction.
• Provide information about hotel services, facilities, and local attractions.
• Coordinate with housekeeping and maintenance teams to ensure guest needs are met promptly.
• Handle cash and process guest payments accurately with attention to detail.
• Maintain a clean, organized, and welcoming front desk environment.
• Record guest information and update records as necessary in the database.
• Assist guests with special requests such as reservations and itinerary planning.
• Contribute to a positive team environment by supporting colleagues as needed.

Requirements

• Proficiency in both Arabic and English, including strong verbal communication skills.
• Prior experience in a customer service or hospitality role is preferred.
• Excellent interpersonal and problem-solving skills to manage guest interactions.
• Ability to work flexible hours, including weekends and holidays, as required.
• Familiarity with hotel management software and reservation systems is a plus.
• Ability to multitask and thrive in a fast-paced environment with high guest volumes.
• A friendly, personable demeanor with a professional and polished appearance is essential.