Guest Service Representative (Arabic & English Speaking) 18J25

We are seeking a highly motivated and customer-oriented Guest Service Representative who is fluent in both Arabic and English to join our dynamic team. This role is pivotal in ensuring that our guests receive a warm welcome and exceptional service throughout their stay. The ideal candidate will have a passion for hospitality, excellent communication skills, and the ability to interact positively with a diverse clientele. As a Guest Service Representative, you will be the first point of contact for guests and will handle a variety of tasks to ensure that our guests have a seamless and pleasant experience. Your bilingual skills will be essential in communicating effectively with our international guests.

Responsibilities

• Greet guests warmly and professionally upon arrival and departure.
• Assist guests with check-in and check-out processes efficiently.
• Address guest inquiries and provide accurate information about the facility.
• Handle reservations and process guest payments accurately and reliably.
• Coordinate with housekeeping and maintenance to address room issues promptly.
• Maintain a clean and tidy reception area at all times.
• Respond to guest complaints and resolve issues in a timely manner.
• Provide exceptional customer service to enhance guest satisfaction.
• Communicate effectively with guests in both Arabic and English languages.
• Update and maintain guest information in the hotel management system.
• Offer concierge services by suggesting local attractions and restaurants.
• Collaborate with team members to ensure high-quality service standards.

Requirements

• Fluency in both Arabic and English is mandatory for this position.
• Previous experience in customer service or hospitality is highly preferred.
• Excellent interpersonal and communication skills are essential for this role.
• Ability to work flexible schedules, including evenings and weekends.
• Strong problem-solving skills with the ability to handle difficult situations.
• Proficiency in using computers and hotel management software systems.
• High school diploma or equivalent education is required as a minimum.