Guest Service Agent 27J25

We are seeking a dedicated and personable Guest Service Agent to join our team at [Company Name]. As a Guest Service Agent, you will be the first point of contact for our prestigious guests, ensuring they receive superior service and have a memorable experience. Your role will be pivotal in managing the front desk operations efficiently, handling guest inquiries, resolving issues, and coordinating with multiple departments to maintain continuity of service. This position requires someone with excellent communication skills, a positive attitude, and a passion for providing outstanding customer service. Join us to be part of a dynamic team where every day brings new challenges and opportunities for growth.

Responsibilities

• Greet and welcome guests promptly and courteously upon their arrival.
• Manage guest check-in and check-out processes efficiently and accurately.
• Provide detailed information about facilities, services, and city attractions.
• Address and resolve guest complaints in a timely and professional manner.
• Coordinate with housekeeping and maintenance teams to ensure room readiness.
• Handle guest requests, such as room service orders and special accommodations.
• Maintain accurate guest records and pertinent communication logs.
• Process payments and generate invoices while ensuring accuracy and security.
• Assist in organizing and coordinating guest transportation and excursions.
• Anticipate guest needs and provide proactive solutions and recommendations.
• Collaborate with other departments to provide seamless and efficient service delivery.
• Uphold confidentiality and security of guest information and personal data.

Requirements

• High school diploma or equivalent, with hospitality training preferred.
• Proven experience in a customer service or hospitality role is essential.
• Excellent verbal and written communication skills in English.
• Strong problem-solving skills and the ability to work under pressure.
• Flexibility to work during various shifts, including weekends and holidays.
• Proficient in basic computer applications and reservation software systems.
• A friendly and professional demeanor with a passion for service excellence.