Guest Service Agent 23N25

As a Guest Service Agent, you will be the friendly face and helpful hand that ensures each guest's stay is exceptional. You will be responsible for providing a warm welcome, assisting with guest inquiries, handling reservations, and ensuring the highest levels of guest satisfaction. Our ideal candidate is enthusiastic, detail-oriented, and possesses excellent communication skills. You will be a key member of the team, acting as the first point of contact for our guests and playing a pivotal role in creating a welcoming environment. Your goal will be to give each guest a memorable experience by demonstrating professionalism, empathy, and attention to detail in every interaction.

Responsibilities

• Warmly greet all guests and ensure they feel welcomed upon arrival.
• Efficiently check guests in and out while managing all related processes.
• Answer inquiries and provide detailed information about hotel services and amenities.
• Handle guest complaints and resolve issues in a timely and professional manner.
• Coordinate with housekeeping and maintenance to address guest needs promptly.
• Maintain accurate records of reservations, cancellations, and modifications.
• Provide concierge services by recommending local attractions and dining options.
• Facilitate communication between guests and other hotel departments as necessary.
• Follow all hotel safety protocols and emergency procedures effectively.
• Upsell hotel services and amenities to enhance the guest experience.
• Ensure the front desk area remains tidy, organized, and free of clutter.
• Process payments, including credit card, cash, and other transaction types.

Requirements

• High school diploma or equivalent is required; hospitality degree is a plus.
• Previous experience in a customer service role is highly preferred.
• Strong verbal and written communication skills are essential for success.
• Proficiency with hotel management software and Microsoft Office Suite.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Excellent problem-solving skills and capacity to handle guest concerns professionally.
• Must be able to multitask and manage time effectively in a busy environment.