Guest Service Agent 21N25

The Guest Service Agent plays a crucial role in ensuring hotel guests have a delightful and seamless experience during their stay. As a first point of contact, they are responsible for greeting guests, managing check-ins and check-outs, and addressing any inquiries or concerns with a friendly and professional demeanor. The role requires outstanding communication and problem-solving skills to effectively liaise between guests and various hotel departments. A Guest Service Agent must be adept at multitasking in a fast-paced environment, maintain a high standard of hospitality, and ensure that each guest leaves with a positive impression of the company. This position offers an exciting opportunity for individuals passionate about customer service and hospitality to develop their skills and grow within the industry.

Responsibilities

• Welcome and check in guests swiftly and efficiently upon their arrival.
• Manage room assignments and ensure guests' requests are accommodated.
• Handle guest check-out processes while ensuring billing accuracy and satisfaction.
• Respond promptly and professionally to phone, email, or in-person inquiries.
• Resolve guest complaints or issues swiftly to ensure guest satisfaction.
• Communicate guest feedback and operational issues to management as necessary.
• Coordinate with housekeeping and maintenance to ensure room availability and quality.
• Maintain knowledge of hotel services, amenities, and local attractions for recommendations.
• Assist with reservations, changes, cancellations, and other front desk tasks.
• Maintain a neat and organized front desk and lobby area at all times.
• Uphold privacy and confidentiality standards for all guests and operations.
• Participate in team meetings and training sessions as required by management.

Requirements

• High school diploma or GED equivalent qualification is necessary.
• Previous experience in hospitality or customer service is highly desirable.
• Excellent communication skills in English; additional languages are a plus.
• Proficiency in using hotel management software and basic computer applications.
• Strong problem-solving skills and the ability to handle complex situations calmly.
• Positive attitude, professional appearance, and strong work ethic required.
• Ability to work flexible hours, including nights, weekends, and holidays.