Guest Relation Agent
Rixos Hotels
United Arab Emirates
26th May 2025
2505-2212-3
Job Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What’s In It For You
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Guest Relations Agent
The Guest Relations Agent is responsible for delivering outstanding guest service experiences from check-in to check-out. This role acts as the primary point of contact for guests, ensuring their comfort, resolving any issues promptly, and providing personalized services that reflect the hotels high standards.
- Greet and welcome guests upon arrival with a warm and professional demeanor.
- Assist with check-in and check-out procedures efficiently and accurately.
- Handle guest requests, inquiries, and complaints in a timely and courteous manner.
- Provide information on hotel facilities, services, and local attractions.
- Coordinate special guest requests (e.g., room preferences, special occasions, amenities).
- Liaise with other departments (housekeeping, maintenance, F&B) to ensure guest satisfaction.
- Maintain updated knowledge of hotel policies, promotions, and room availability.
- Record guest feedback and contribute to improving guest satisfaction scores.
- Anticipate guest needs and offer proactive assistance.
- Promote hotel services, facilities, and upgrades when appropriate.
- Minimum 2 years of experience in a customer-facing role, preferably in hospitality or front office.
- Excellent communication and interpersonal skills.
- Friendly, empathetic, and service-oriented personality.
- Proficient in using hotel management software and Microsoft Office.
- Ability to multitask and remain calm under pressure.
- Fluent in English (additional languages are a plus).
- Flexibility to work shifts, weekends, and holidays as needed.
Your Team And Working Environment
- Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
- At Accor, we are Heartists!
Job Details
| Role Level: | Entry-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | United Arab Emirates | City: | Abu Dhabi |
| Company Website: | http://www.rixos.com | Job Function: | Hospitality & Guest Services |
| Company Industry/ Sector: |
Hospitality | ||
What We Offer
About the Company
Rixos Hotels, established in 2000, is one of the world’s fastest growing, luxury hotel chains. Dedicated to offering traditional Turkish hospitality and all-inclusive all-exclusive service experience in the finest surroundings and luxury ambiance, Antalya based group owns and operates premium resorts & villas including city hotels in key regions as diverse as Turkey, Europe, CIS Countries, North Africa and Middle East.Rixos Hotels portfolio of exceptional properties is sited in prime and historic locations or in touch with nature. With more than 10,000 staff serving all its properties, Rixos Hotels have developed an innovative guest experience that blends the best of the new and old. Being a trendsetter as a pioneer in many areas, Rixos Hotels has undertaken an important mission to provide the overseas career opportunities it offers to its employees and in the export of Turkish brands and services it carries with it to all countries where it operates.Through Rixos Hotels’ passion for entertainment, activities, gourmet and wellbeing they create a lifestyle experience which immerses everyone on a journey beyond their destination. Celebrated cuisine, a spirited vibe, a rich program of activities and entertainment and tranquil rituals ensure guests of all ages to enjoy a feast for the senses, from day to night.Being aware of the fact that the satisfaction of its employees has a very important share on the basis of its guest-oriented service approach, Rixos offers and encourages various training opportunities so that each team member can advance in their career goals in the best way possible.Known for their hospitality, attentive personalized service and fine cuisine, Rixos Hotels received global recognition and top ratings from distinguished specialist professional bodies such as the American Five Star Diamond Award, Conde Nast, World Travel Awards and Great Hotels of the World.
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