Guest Experience Expert (Front Desk Agent)

We are looking for a warm and professional Guest Experience Expert (Front Desk Agent) to deliver outstanding service at every guest touchpoint. Based in the UAE, this role is key to creating memorable first impressions and ensuring seamless check-in, check-out, and concierge support.

Key Responsibilities

• Welcome guests with a friendly, personalized approach upon arrival

• Handle check-in and check-out procedures efficiently and accurately

• Manage reservations, room assignments, and guest inquiries

• Provide local recommendations and concierge services to enhance the guest experience

• Resolve guest concerns and complaints promptly and professionally

• Maintain updated knowledge of hotel services, promotions, and amenities

• Coordinate with housekeeping, room service, and other departments for guest needs

• Process payments and issue invoices using the property management system (PMS)

• Ensure front desk area is clean, organized, and presentable at all times

• Follow safety, hygiene, and security protocols in line with hospitality standards

  
  

Requirements

• Diploma or degree in Hospitality Management or a related field preferred

• 1–3 years of experience in a front office or guest services role in the hospitality sector

• Proficiency in hotel management systems (Opera, Fidelio, or similar)

• Excellent communication and interpersonal skills

• Fluency in English is required; Arabic or additional languages are a plus

• Well-groomed appearance and a customer-first mindset

• Ability to remain calm and professional under pressure

• Flexible to work in shifts, weekends, and public holidays

• Prior experience in UAE or GCC hospitality industry preferred